Experience Design Framework for securing Large Scale Information and Communication Systems

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* Paper presented at the Design Research Society Conference 2014 at Umeå, Sweden. It proposes a framework for UX design regarding security and privacy of Information and Communication Systems (ICSs) ---- Abstract ----- Securing Information and Communication Systems (ICSs) is a highly complex process due in large part to the feedback relationship that holds between the users and the system and its 'ecosystem' of usage. Such a relationship is critical for experience designers. The design of secure systems can thereby be enhanced by using principles from disciplines where similar relations hold, such as security engineering and adaptive systems. In this work, we propose a user experience design framework based on six principles and use a social networking system as an example of its application. The proposed design principles are grounded in complex systems theory. We address several potential security and privacy challenges inherent in the design of a large-scale adaptive system. By means of this framework we reflect upon the participation of an experience designer regarding the conceptualization, selection, review, and update of security and privacy matters. In this sense, we observe the role of the designer as a translator across disciplines. By introducing our framework, we also attempt to start a conversation about the challenges a designer faces in the appropriation of this role, either for the case of securing large-scale systems or in those situations where the boundaries of design and knowledge from other disciplines already overlap.

Transcript of Experience Design Framework for securing Large Scale Information and Communication Systems

Azadeh NematzadehOmar Sosa-TzecSchool of Informatics and Computing Indiana University

Design Research Society Conference 2014June 16, 2014. Umeå, Sweden

Experience Design Framework for Securing Large Scale Information and Communication Systems

1. Security and Privacy Concerns

2. Information and Communication Systems (ICSs) Concerns

3. Complex Systems and ICSs

4. Security and Privacy Framework

5. Implications

6. Conclusions

agenda

1 . Security and Privacy Concerns

As designers, what and howdo we think about

security and privacyof Information and

Communication Systems?

People have di!ferent privacy and security concerns

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responsibility on the users’ hands

between public and private

Unknown and unpredictable security and privacy threats and failures

2. ICSs concerns

Heterogeneity of users

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diverse people: a “world” using icss

ICSs entailmultiple use scenarios

same system, different use

different security and privacy scenarios

Use scenarios change over time

Information and Communication Systems also change

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3. Complex Systems and ICSs

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complex systems

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Aspects of security and privacy in ICSs show the characteristics of

complex systems

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self-organization

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emergence

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evolution

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coevolution

As complex systems, ICSs entail user-system coevolution

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ICSTimeUser

User-System Coevolution

4. Security and Privacy Framework

Complex System

Heterogeneity of users

User's privacy and security concerns and behaviors

Multiple use scenarios

Evolvable use scenarios

Evolution on ICT infrastructure

security and privacy challenges for experience design

AvoidUnintentional

Disclosure

Securityand Privacy

Matters

Expandability

Personalization

AdaptabilityUsability

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framework

security and privacy matters

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* Discussion* Re!lection

* Interaction !lows

* Possible security and privacy mechanisms

* Taking into account dynamic behavior

* How to mitigate future attacks* Think about possible system failures

* Generalities of the users* Context of use* Technological aspects

Security and Privacy

Specialist

ExperienceDesigner

User

personalization

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Users: group 1 Users: group n-1

Large-Scale ICS

Privacy and Security Mechanisms

Users: group n

SensitiveParameters

SensitiveParameters

SensitiveParameters

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personalization

adaptability, expandability and usability

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User

tn t n+1User's attributes

Interaction withthe system

User's attributes

ICS

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adaptability, expandability and usability

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unintentional disclosure

5. Implications

ICSTimeUser

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what is the meaning of this relation?

The experience designer as translator and communicator

of knowledge

ICS

TimeUser

ExperienceDesigner

Securityand Privacy Specialist

Client andStakeholders

User-System Coevolution

Design Process

ICSs entail a challenge forboth design practice

and design pedagogy

6. Conclusions

We proposed an experience design framework constituted

by six security and privacy principles

Security and Privacy MattersPersonalization

AdaptabilityExpandability

UsabilityAvoid Unintentional Disclosure

Complex SystemsHeterogeneity of Users

Multiple and Evolvable Use ScenariosUser-System Coevolution

Security and PrivacyExperience Design

Our attempt is to open a conversation about security

and privacy, and also about the implications of user-system

coevolution in ICSs for experience design.

azadnema@indiana.eduhttp://mypage.iu.edu/~azadnema/

omarsosa@indiana.eduhttp://tzec.com/

Paper available at:http://goo.gl/qZ7qsA

Thank you!

Questions?