Everything you've heard about social media is wrong

Post on 06-May-2015

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A presentation about branding in 2013. It's not about social media, it's not about impressions, it's about making a connection. It's about delighting a customer, it's about acquiring feedback as much as possible. It's about actually caring about a customer.

Transcript of Everything you've heard about social media is wrong

everything you heard about social media is

wrongby: jeph maystruck

brand: a widely held

set of believes and expectations of what you

deliver and how you deliver it, validated by customer

experiences

there’s no such thing as a

neutral brand impression

what happened?

we’re getting

smarter

what happened to the

media?

do you believe everything see on

tv?

what is the most powerful form of

marketing?

word of mouth is still the most powerful form of

marketing.

it’s just easier now.

meet the

morgenson

s

35 hidden cameras

17 microphones

15 hidden crew members

“the results proved beyond any doubt whatsoever that marketers, advertisers,

and big business have nothing at all compared to the

influence we consumers have on one another.”

-martin lindstrom

the future of marketing:

social objects

people only go on the internet for two reasons, to

either

solve a problem or to be

entertained. nothing else.

to make anything

remarkableyou may have to piss

some people off.

@jephmaystruckstrategylab.ca

jephmaystruck.com