Post on 18-Jan-2018
description
Evaluation Concepts
• Concepts
• Evaluation
• Reporting
Overview
Working Definition
Effective evaluation is an accurate assessment of individual performance
Concepts
Concepts
Working Definitions, continued
Reporting: action(s) to take note of a subordinate’s performance (or behavior)
•Formal reporting (in writing)• Informal reporting (verbal)
TYPES OF EVALUATION
TYPES OF REPORTING
Concepts
EVALUATION
• Establishing Effective Standards
• Observing
• Measuring
Tenants
EXAMPLE OR NOT?
“Become a quality typist”
“Within 4 months, be able to type 35 words per minute with three or less
mistakes.”
Evaluation
EXAMPLE OR NOT?
“Successfully complete all volumes of CDCs”
“Attain at least a 70% on all volume review exercises of CDC’s in six months”
Evaluation
• Worker Meeting Standards
• Worker Not Meeting Standards
• Track Typical Performance
• Deciding Work Assignments
Uses for Evaluation
• Ratability
• Relevancy
• Variability
• Personal Bias/General Impressions
• Currency
• Logic
Pitfalls for Evaluation
Informal
Formal
Reporting
EXAMPLE OR NOT?“ I watched you help that customer and you did
a great job.”
“I noticed the compressor you changed last night was done in record time. The
maintenance was flawless, but there was a problem with the paperwork. Please be sure
to sign the card before you send it in.”
Reporting
• Let workers know where they stand• Provides a record of performance
Uses for Reporting
• Positive or negative anticipation• One-way communication• Abstract reports• Reports without data
Pitfalls of Reporting
• Concepts
• Evaluation
• Reporting
Summary