Acquisition Action PlanHow to Avoid Drowningin a Talent Tidal Wave

The Challenge…

The Challenge…Evaluate, hire and onboard almost 800 employees of Auburn Regional Medical Center (ARMC) in only three months while managing a heavy workload of “normal” recruiting activity.

The Challenge…

Without interfering with ARMC operations…– Map and price over 800 ARMC jobs – Post approved jobs, screen applicants, extend offers.– Drug screen and background check every qualified

candidate before extending an offer.– Complete benefits enrollment by Sept. 14 to

avoid a lapse in coverage.– Complete onboarding before close of sale (Oct. 1).– Provide a positive experience for ARMC employees.

The Context…

• Normal volume = 1,250 hires per year (plus 1,400 internal fills)

• Regular requisition volume higher than normal.

• Talent Acquisition team downsized in 2011(1 supervisor, 2 coordinators, 7 recruiters)

• Demanding internal customers

Hiring Solution…Drive entire process from an acquisition portal:

www.welcometomulticare.org

Hiring Process Life Savers

Job postings hidden from outside job seekers = no time wasted screening non-ARMC candidates

Personalized letters directing ARMC employees to a specific staffing requisition:“Your position will be called _________ and is posted under Job ID #____.”

Step-by-step application instructions.

Two temporary Employment Coordinators.

Pre-determined offer amounts.

Onboarding Solution…

Create a “Welcome Center” to quickly onboard hundreds of new employees.

• Partnership of Talent Acquisition, Benefits, Payroll, Employee Health, Lab, IT and Security for: New hire paperwork Benefits information and enrollment Badge photos/badge swipe training Health screening, lab draws and immunizations

• Two weeks with alternating early starts (6 a.m.) and late closures (7 p.m.)

Onboarding Life Savers

Information and forms available on online.

Pre-scheduled one-hour appointments.

Advance access to Employee Self Service.

Online benefits enrollment portal.

Incredible teamwork.

Results…We didn’t drown!

– 745 ARMC employees have been hired.– 98.3% of offers were accepted.

– 99.5% were onboarded at the Welcome Center.

– Regular hiring continued at an accelerated pace (425 hires from June-August 2012 vs. 228 in 2011)

– 66 bad hires were avoided through reviews of previous MultiCare employment history (including agency), drug screening and background checking.

– Countless hours and $$$ were saved.

Thank you!Kim Giglio

Director, Talent Acquisition ProgramsMultiCare Health System

kimberly.giglio@multicare.org 253-403-7253

multicarejobs.org