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EssentialBusinessLegalPolicyDocumentPlease read this policy carefully and in full tofamiliarise yourself with the terms and conditions,aswellasthe:

Legalandtaxadvicehelpline

Businesslegalserviceswebsite

Claimsprocedure.

If you are unsure about anything in this document pleasecontactwhoeveryoupurchasedyourpolicyfrom.Tomakeaclaimcall03332070560Oremailsimplybusiness@cl-uk.comTelephonehelplines24/7legaladviceonbusinessmatterswithinUKandEUlaw03445717978Redundancyapproval9amto5pmweekdays (exceptbankholidays)01179171698UKtaxadvice9amto5pmweekdays(exceptbankholidays)03445717978Crisiscommunication03445717964Confidentialcounselling03330002082BusinessLegalServiceRegistertodayat:www.araglegal.co.ukandenterthevouchercodeshowninyourpolicyscheduletoaccessthelawguideanddownloadlegaldocumentstohelpwithcommerciallegalmatters.

MainbenefitsofEssentialBusinessLegalCoverempowersyoutoprotectyourlegalrightsinthefuture.With support from ARAG you could be protected from legalcostsarisingfrom:• employmentdisputes(includingTUPE)&compensation

awards• employmentrestrictivecovenants• taxinvestigations&VATdisputes• legalnuisance,trespassordamagetoproperty• legaldefence• compliance&regulation• statutorylicenceappeals• lossofearnings• employees’extraprotection&identitytheft• crisiscommunication• contract&debtrecovery(optional)

WhoisARAG?Our UK operation provides a nationwide service from ourBristolHeadOffice.WearepartofARAGSE,agloballeaderinlegal expenses insurance which generates annual premiumincomeinexcessof€1.5billion.It has always been our vision to enable everyone, not justthose that canafford it, to assert their legal rights.With thisaiminmindweprovideinnovativeandaffordableproductstocompaniesandtheirdirectorsandpartners.We are committed to providing our customers with legaladvice and representation throughout a legal problem. Werecognisethatwewillonlygrowbyensuringthatweprovideexcellent products and an outstanding service to ourcustomers.

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Importantinformation

HelplinesAllhelplinesaresubjecttofairandreasonableuse.Theleveloffairusagewilldependonindividualcircumstances.However,ifouradvisorsconsiderthatyourhelplineusageisbecomingexcessivetheywilltellyou.Iffollowingthatwarningusageisnotreducedtoamorereasonablelevel,wecanrefusetoacceptfurthercalls.Legalandtaxadvice03445717978Ifyouhavealegalortaxproblemrelatingtoyourbusiness,werecommendyoucallourconfidentiallegalandtaxadvicehelpline.Legaladviceisavailable24hoursaday,365daysayear,andtaxadviceisavailablebetween9amand5pmonweekdays(exceptbankholidays).Theadvicecoversbusiness-relatedlegalmatterswithinUKandEUlawandtaxmatterswithintheUK.Yourquerywillbedealtwithbyaqualifiedspecialistwhoisexperiencedinhandlinglegalandtax-relatedmatters.Useofthisservicedoesnotconstitutereportingofaclaim.Redundancyapproval01179171698Wecanarrangeforspecialistadviceifyouareplanningredundancies.Thiswillassistyoutoimplementafairselectionprocessandensurethattheredundancynoticesarecorrectlyserved.Thisserviceisavailablebetween9amand5pmonweekdays(exceptbankholidays),subjecttoacharge.Crisiscommunication03445717964Ifyouareconcernedaboutaneventthatmayresultinnegativepublicitywhichcouldaffectyourbusiness,youcanaccessprofessionalpublicrelationssupportfromourCrisisCommunicationexperts.Wherepossible,initialadviceforyoutoactuponwillbeprovidedoverthephone,butifyourcircumstancesrequireprofessionalworktobecarriedoutinadvanceofanyactualadversepublicity,suchservicesareavailableonaconsultancybasisandsubjecttoyoupayingafee.Whereaneventhasledtoactualpublicityonline,inprintorbroadcast,thatcoulddamageyourbusiness,youareinsuredagainstthecostorcrisiscommunicationservicesunderInsuredevent11whenyouusethishelpline.Counsellingassistance03330002082Foranemployee(includingfamilymemberspermanentlylivingwiththem)needingconfidentialhelpandadvice,ourqualifiedcounsellorsareavailabletoprovidetelephonesupportonanymatterthatiscausingthemupset.

ClaimsProcedureIfyouneedtomakeaclaimyoumustnotifyusassoonaspossible.Aclaimform

• canberequestedbycallinguson03332070560or• bye-mailingsimplybusiness@cl-uk.com,or

Wewillrecordcontactdetailsandarrangeforaclaimformtobeemailedorpostedtotheinsured/you.Ifanyouinstructyourownsolicitororaccountantwithouttellingus,youwillbeliableforcoststhatarenotcoveredbythispolicyThecompletedclaimformandsupportingdocumentationcanbereturnedbyemail,postorfax.Furtherdetailsaresetoutintheclaimformitself.Whathappensnext?Youwillbesentawrittenacknowledgmentbytheendofthenextworkingdayafterreceiptofyourclaimform.Withinfiveworkingdaysofreceivingalltheinformationneededtoassesstheavailabilityofcoverunderthepolicy,youwillbesentadecisioninwritingeither:

• confirmingcoverunderthetermsofthispolicyandadvisingthenextstepstoprogressyourclaim;or

• iftheclaimisnotcovered,withafullexplanationofthereasonwhyandwhetheralternativeassistancecanbeoffered.

Whenarepresentativeisappointedtheywilltrytoresolveyourdisputewithoutdelay,arrangingmediationwheneverappropriate.Theappointedadvisor’sprogresswithyourwillbecheckedfromtimetotime.Sometimesmatterscannotberesolvedquickly,particularlyiftheothersideisslowtocooperateoralegaltimetableisdecidedbythecourts.Aclaimisconsideredtobereportedtouswhenwehavereceivedtheinsured'sfullycompletedclaimform.

PrivacyStatementThisisasummaryofhowwecollect,use,shareandstorepersonalinformation.Toviewourfullprivacystatement,pleaseseeourwebsitewww.arag.co.ukCollectingpersonalinformationARAGmayberequiredtocollectcertainpersonalorsensitiveinformationwhichmayincludename,address,dateofbirthandifappropriatemedicalinformation.WewillholdandprocessthisinformationinaccordancewiththeGeneralDataProtectionRegulations.Shouldweaskforpersonalorsensitiveinformation,weundertakethatitshallonlybeusedinaccordancewithourprivacystatement.Wemayalsocollectinformationforotherpartiessuchassuppliersweappointtoprocessthehandlingofaclaim.

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Importantinformation(continued)UsingpersonalorsensitiveinformationThereasonwecollectpersonalorsensitiveinformationistofulfilourcontractualandregulatoryobligationsinprovidingthisinsuranceproduct,forexampletoprocesspremiumorhandleaclaim.Tofulfiltheseobligations,wemayneedtosharepersonalorsensitiveinformationwithotherorganisations.Wewillnotdisclosepersonalorsensitiveinformationforanypurposeotherthanthepurposeforwhichitwascollected.Pleaserefertoourfullprivacystatementforfulldetails.KeepingpersonalinformationWeshallnotkeeppersonalinformationforanylongerthannecessary.

Yourrights• Anypersoninsuredbythispolicyhasanumberofrightsin

relationtohowweholdpersonaldataincluding;therighttoacopyofthepersonaldatawehold;therighttoobjecttotheuseofpersonaldataorthewithdrawalofpreviouslygivenconsent;therighttohavepersonaldatadeleted.Forafulllistofprivacyrightsandwhenwewillnotbeabletodeletepersonaldata,pleaserefertoourfullprivacystatement.‘Whathappensiftheinsurercannotmeetitsliabilities?BritSyndicate2987atLloyd’siscoveredbytheFinancialServicesCompensationScheme(FSCS).Youmaybeentitledtocompensationofupto90%ofthecostofyourclaim,intheunlikelyeventthattheinsurercannotmeetitsobligations.Furtherinformationaboutcompensationschemearrangementsisavailableatwww.fscs.org.uk

EssentialBusinessLegalThispolicyisevidenceofthecontractbetweenyouandtheinsurer.Thepolicyandscheduleshallbereadtogetherasonedocument.Termsthatappearinboldtypehavespecialmeanings.PleasereadMeaningsorwordsandtermsformoreinformation.

YourpolicycoverFollowinganInsuredeventtheinsurerwillpaylegalcosts&expensesincludingthecostofappeals(andcompensationawardsunderInsuredevent2Employmentcompensationawards)uptothelimitofindemnityandaggregatelimitspecifiedinthepolicyscheduletowhichthispolicyattachesforallclaimsrelatedbytimeororiginatingcausesubjecttoallthefollowingrequirementsbeingmet:1. Youhavepaidtheinsurancepremium.2. Theinsuredkeepstothetermsofthispolicyandcooperatesfullywithus.3. Theinsuredeventarisesinconnectionwiththebusinessshowninthescheduletowhichthispolicyattachesandoccurs

withintheterritoriallimit.4. Theclaim

a) alwayshasreasonableprospectsofsuccessandb) isreportedtous

i) duringtheperiodofinsuranceandii) assoonastheinsuredfirstbecomesawareofcircumstanceswhichcouldgiverisetoaclaim.

5. Unlessthereisaconflictofinterest,theinsuredalwaysagreestousetheappointedadvisorchosenbyusinanyclaima) tobeheardbythesmallclaimscourtoranEmploymentTribunaland/orb) beforeproceedingshavebeenorneedtobeissued.

6. Anydisputewillbedealtwiththroughmediationorbyacourt,tribunal,AdvisoryConciliationandArbitrationServiceorarelevantregulatoryorlicensingbodywithintheterritoriallimit.

Aclaimisconsideredtobereportedtouswhenwehavereceivedtheinsured’sfullycompletedclaimform.Insuredeventscovered

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1 EmploymentAdisputebetweenyouandyouremployee,ex-employee,oraprospectiveemployee,arisingfromabreachoranallegedbreachoftheira) contractofservicewithyouand/orb) relatedlegalrights.Aclaimcanbemadeunderthepolicyprovidedthatallinternalproceduresassetoutinthe

i) ACASCodeofPracticeforDisciplinaryandGrievanceProcedures,or

ii) LabourRelationsAgencyCodeofPracticeonDisciplinaryandGrievanceProceduresinNorthernIreland

havebeenoroughttohavebeenconcluded.

WhatisnotcoveredunderInsuredevent1Anyclaimarisingfromorrelatingto:1. thepursuitofanactionbyyouotherthananappealagainst

thedecisionofacourtortribunal2. redundancy,allegedredundancyorunfairselectionfor

redundancy,occurringduringthefirst180daysofthispolicy,exceptwhereyouhavehadequivalentcoverinforceupuntilthestartofthispolicy

3. legalcosts&expensesforpreparationandrepresentationataninternaldisciplinaryhearing,grievanceorappeal.

4. apensionschemewhereactionsarebroughtby10ormoreemployeesorex-employees

2 Employmentcompensationawards

FollowingaclaimwehaveacceptedunderInsuredevent1Employment,theinsurerwillpayanya) basicandcompensatoryawardawardedagainstyou

byatribunalorb) anamountagreedbyusinsettlementofadispute.Providedthatcompensationisi) agreedthroughmediationorconciliationorunderasettlementapprovedbyusinadvanceor

ii) awardedbyatribunaljudgmentafterfullargumentunlessgivenbydefault.

WhatisnotcoveredunderInsuredEvent2Compensationawardsandsettlementsrelatingto:1. moneyduetoantoanemployeeunderacontractora

statutoryprovisionrelatingthereto2. tradeunionmembershipornon-membership,industrialor

labourarbitration,collectivebargainingagreements,tradeunionrecognitionormattersconcerningaEuropeanWorksCouncil

3. civilclaimsorstatutoryrightsrelatingtotrusteesofoccupationalpensionschemes.

3 Employmentrestrictivecovenants

a) Adisputewithyouremployeeorex-employeewhicharisesfromtheirbreachofarestrictivecovenantwhereyouareseekingfinancialremedyordamages.Providedthattherestrictivecovenanti) isdesignedtoprotectyourlegitimatebusiness

interestsandii) isevidencedinwritingandsignedbyyour

employeeorex-employeeandiii) extendsnofurtherthanisreasonablynecessary

toprotectthebusinessinterestsandiv) doesnotcontainrestrictionsinexcessof12

months.b) Adisputewithanotherpartywhoallegesthatyou

havebreachedtheirlegalrightsprotectedbyarestrictivecovenant.

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4 Taxprotectiona) Aformallynotifiedenquiryintoyourtaxaffairs,or

intothepersonaltaxaffairsofyourdirectorsand/orpartners.

b) Adisputeaboutyourcompliancewithregulationsrelatingto:i) ValueAddedTax,orii) PayAsYouEarn,oriii) SocialSecurity,oriv) NationalInsuranceContributions,orv) theConstructionIndustryScheme,orvi) IR35followingacompliancecheckbyHMRevenue&Customs.

c) Anenquiryintoyourtaxaffairs,orintothepersonaltaxaffairsofyourdirectorsand/orpartners,arisingfromanallegeddiscoverybyHMRevenue&Customs.

Providedthat:i) allreturnsarecompletedandhavebeensubmitted

withinthestatutorytimescalespermittedii) youkeepproperrecordsinaccordancewith

statutoryrequirements;andiii) inrespectofanyappealablematteryouhave

requestedanInternalReviewfromHMRevenue&Customswhereavailable.

WhatisnotcoveredunderInsuredevent4Anyclaimarisingfromorrelatingto:1. taxreturnswhichresultinHMRevenue&Customs

imposingapenaltyorwhichcontaincarelessand/ordeliberatemisstatements

2. aninvestigationbytheFraudInvestigationServiceofHMRevenue&Customs

3. circumstanceswheretheDisclosureofTaxAvoidanceSchemeRegulationsapplyorshouldapplytotheinsured’sfinancialarrangements

4. anyenquirythatconcernsassets,moniesorwealthoutsideofGreatBritainandNorthernIreland

5. yourfailuretoregisterforVAT.

5 Property

Adisputerelatingtomaterialpropertywhichyouownorisyourresponsibility:a) followinganeventwhichcausesphysicaldamageto

yourmaterialpropertyb) followingapublicorprivatenuisanceortrespassc) whichyouwishtorecoverorrepossessfroman

employeeorex-employee.

WhatisnotcoveredunderInsuredevent5Anyclaimarisingfromorrelatingto:1. acontractbetweenyouandathirdpartyexceptforaclaim

under5c)2. goodsintransitorgoodslentorhiredout3. compulsorypurchase,demolitionrestrictions,controlsor

permissionsplacedonlandorpropertybyanygovernment,localorpublicauthority

4. adisputewithanypartyotherthanthepartywhocausedthedamage,nuisanceortrespass.

6 Legaldefence

a) Acriminalinvestigationand/orenquiryby:i) thepoliceii) ahealth&safetyauthorityoriii) otherbodywiththepowertoprosecutewhereitissuspectedthatanoffencemayhavebeencommittedthatcouldleadtotheinsuredbeingprosecuted.

b) Anoffenceorallegedoffencewhichleadstotheinsuredbeingprosecutedinacourtofcriminaljurisdiction.

c) Amotorprosecutionbroughtagainstyourdirectorsand/orpartnersthatarisesfromtheuseofanyvehicleforpersonal,socialordomesticpurposesortocommutetoorfromtheirplaceofwork.

WhatisnotcoveredunderInsuredevent6Anyclaimrelatingtoaparkingoffence.

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9 Lossofearnings

Theinsured’sabsencefromworktoattendcourt,tribunal,arbitration,regulatoryproceedingsoraprofessionalbody’sdisciplinaryhearingattherequestoftheappointedadvisororwhilstonjuryservicewhichresultsinlossofearnings.

WhatisnotcoveredunderInsuredevent9Anysumwhichcanberecoveredfromthecourtortribunal.

10 Employees’extraprotection

Atyourrequesta) wherecivilproceedingsareissuedagainstyour

employee:i) forunlawfuldiscrimination;orii) intheircapacityasatrusteeofapensionfund

setupforthebenefitofyouremployees;b) whereaninsuredoramemberoftheirfamily

suffersphysicalbodilyinjuryordeathasaresultofasuddenevent

c) aclaimarisingfrompersonalidentitythefttargetedatyourdirectorsand/orpartners.

WhatisnotcoveredunderInsuredevent10a)&b)Anyclaimarisingfromorrelatingto:1. defendingyou2. acondition,illnessordiseasewhichdevelopsgradually

overtime.

11 Crisiscommunication

Followinganeventwhichcausesyourbusinesssignificantadversepublicityorreputationaldamagewhichislikelytohaveawidespreadfinancialimpactonyourbusiness,wewilla) liaisewithyouandyoursolicitor(whetherthe

solicitorisanappointedadvisorunderthispolicy,oractsonyourbehalfunderanyotherpolicy),todraftamediastatementorpressreleaseand/or

b) preparecommunicationforyourstaff/customers/suppliersand/oratelephoneorwebsitescriptorsocialmediamessagingand/or

c) arrange,supportandrepresentaninsuredataneventwhichmediawillbereportingand/or

d) supporttheinsuredbytakingphonecalls/emails

WhatisnotcoveredunderInsuredevent11Anyclaimarisingfromorrelatingto:1. mattersthatshouldbedealtwiththroughyournormal

complaintsprocedures.2. amatterthathasnotactuallyresultedinadversepublicity

appearingonline,inprintorbroadcast3. legalcosts&expensesinexcessof£10,000.

7 Compliance&regulationa) ReceiptofaStatutoryNoticethatimposesterms

againstwhichyouwishtoappeal.b) Noticeofaformalinvestigationordisciplinary

hearingbyanyprofessionalorregulatorybody.c) Acivilactionallegingwrongfularrestarisingfroman

allegationoftheft.d) AclaimagainstyouforcompensationunderSection

13oftheDataProtectionAct1998includingcompensationawardedagainstyouprovidedthatyouareregisteredwiththeInformationCommissioner.

WhatisnotcoveredunderInsuredevent7Anyclaimarisingfromorrelatingto:1. thepursuitofanactionbyyouotherthananappeal2. aroutineinspectionbyaregulatoryauthorityaHealthandSafetyExecutiveFeeforIntervention

8 Statutorylicenceappeals

Anappealagainstadecisionbytherelevantauthoritytoalter,suspend,revokeorrefusetorenewyourstatutorylicenceorcompulsoryregistration.

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andmanginginteractionwithmediaoutletse) supportandpreparetheinsuredformedia

interviewsprovidedthatyouhavesoughtandfollowedadvicefromourCrisiscommunicationhelpline.

Optionalcover12 Contract&debtrecovery(Optional)

Abreachorallegedbreachofanagreementorallegedagreementwhichhasbeenenteredintobyyouoronyourbehalfrelatingtothepurchase,hire,hirepurchase,lease,servicing,maintenance,testing,saleorprovisionofgoodsorservices,providedthatifyouareclaimingforanundisputeddebtyouhaveexhaustedyournormalcreditcontrolprocedures.

WhatisnotcoveredunderInsuredevent12Anyclaimarisingfromorrelatingto:1. anamountwhichislessthan£2002. adisputewithatenantorleaseewhereyouarethe

landlordorlessor3. thesaleorpurchaseoflandorbuildings4. loans,mortgages,endowments,pensionsoranyother

financialproduct5. computerhardware,software,internetservicesorsystems

whicha) havebeensuppliedbyyouorb) havebeentailoredtoyourrequirements

6. abreachorallegedbreachofaprofessionaldutybyaninsured

7. thesettlementpayableunderaninsurancepolicy8. adisputerelatingtoanemployeeorex-employee9. adjudicationorarbitration.

Whatisnotcoveredbythispolicy(applicabletothewholepolicy)Theinsuredisnotcoveredforanyclaimarisingfromorrelatingto:1. legalcosts&expensesorcompensationawardsincurredwithoutourconsent

2. anyactualorallegedact,omissionordisputehappeningbefore,orexistingatthestartofthepolicy,andwhichtheinsured

kneworoughtreasonablytohaveknowncouldleadtoaclaim3. anallegationagainsttheinsuredinvolving:

a) assault,violence,indecentorobscenematerials,dishonesty,maliciousfalsehoodordefamation,themanufacturedealinginoruseofalcohol,illegaldrugs,illegalimmigration;exceptinrelationtoInsuredevent11CrisisCommunication

b) offencesunderPart7oftheProceedsofCrimeAct2002(moneylaunderingoffences)

4. defendingaclaiminrespectofdamagesforpersonalinjury(otherthaninjurytofeelingsinrelationtoInsuredevent1Employment),orlossordamagetopropertyownedbytheinsured

5. patents,copyright,passing-off,tradeorservicemarks,registereddesignsandconfidentialinformation(exceptinrelationtoInsuredevent3Employmentrestrictivecovenants)

6. adisputewithanysubsidiary,parent,associatedorsistercompanyorbetweenshareholdersorpartners7. franchiseoragencyagreements8. ajudicialreview9. adisputewithus,theinsurerorthepartywhoarrangedthiscovernotdealtwithunderCondition610. a) ionisingradiationsorcontaminationbyradioactivityfromanynuclearfuelorfromanynuclearwasteorfrom

thecombustionofnuclearfuel

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b) radioactive,toxic,explosiveorotherhazardouspropertiesofanyexplosivenuclearassemblyornuclearcomponentthereof

c) war,invasion,actofforeignenemyhostilities(whetherwarisdeclaredornot),civilwar,rebellion,revolution,insurrectionormilitaryorusurpedpower

d) pressurewavesfromaircraftsorotheraerialdevicestravellingatsonicorsupersonicspeed e) anyterroristaction(regardlessofanyothercauseoreventcontributingconcurrentlyorinanyother

sequencetotheliability)oranyactiontakenincontrolling,funding,preventingorsuppressingterroristaction.Iftheinsurerallegesthatbyreasonofthisexclusionanyliabilityorlossisnotcoveredbythispolicy,theburdenofprovingthecontraryshallbeupontheinsured.

11. Thepaymentoffines,penaltiesorcompensationawardedagainsttheinsured(exceptascoveredunderInsuredevent2

Employmentcompensationawardsor7d)orcostsawardedagainsttheinsuredbyacourtofcriminaljurisdiction.Policyconditions

Wheretheinsurer’sriskisaffectedbytheinsured’sfailuretokeeptotheseconditionstheinsurercancancelthispolicy,refuseaclaimorwithdrawfromanongoingclaim.Theinsureralsoreservestherighttoclaimbacklegalcosts&expensesfromtheinsuredifthishappens.1. Theinsured’sresponsibilities

Aninsuredmust:a) tellusimmediatelyofanythingthatmaymakeitmorecostlyordifficultfortheappointedadvisortoresolvetheclaimin

yourfavourb) cooperatefullywithus,givetheappointedadvisoranyinstructionswerequire,andkeepthemupdatedwithprogressof

theclaimandnothinderthemc) takereasonablestepstoclaimbacklegalcosts&expensesand,whererecovered,paythemtotheinsurerd) keeplegalcosts&expensesaslowaspossiblee) allowtheinsureratanytimetotakeoverandconductintheinsured’sname,anyclaim.

2. Freedomtochooseanappointedadvisor

a) Incertaincircumstancesassetoutin2.b)belowtheinsuredmaychooseanappointedadvisor.Inallothercasesnosuchrightexistsandweshallchoosetheappointedadvisor.

b) If:i) weagreetostartproceedingsorproceedingsareissuedagainstaninsured,orii) thereisaconflictofinteresttheinsuredmaychooseaqualifiedappointedadvisorexceptwheretheinsured’sclaimistobedealtwithbytheEmploymentTribunalorsmallclaimscourtwhereweshallalwayschoosetheappointedadvisor.

c) Wheretheinsuredwishestoexercisetherighttochoose,theinsuredmustwritetouswiththeirpreferredrepresentative’scontactdetails.Wheretheinsuredchoosestousetheirpreferredrepresentative,theinsurerwillnotpaymorethanweagreetopayasolicitorfromourpanel.(Ourpanelsolicitorfirmsarechosenwithcareandweagreespecialtermswiththemincludingrateswhichmaybelowerthanthoseavailablefromotherfirms.)

d) Iftheinsureddismissestheappointedadvisorwithoutgoodreason,orwithdrawsfromtheclaimwithoutourwrittenagreement,oriftheappointedadvisorrefuseswithgoodreasontocontinueactingforaninsured,coverwillendimmediately.

e) InrespectofaclaimunderInsuredevent12Contract&debtrecoveryyoumustenterintoaconditionalfeeagreement(unlesstheappointedadvisorhasenteredintoacollectiveconditionalfeeagreement)wherelegallypermitted.

3. Consenta) Theinsuredmustagreetoushavingsightoftheappointedadvisor’sfilerelatingtotheinsured’sclaim.Theinsuredis

consideredtohaveprovidedconsenttousorourappointedagenttohavesightoftheirfileforauditingandqualityandcostcontrolpurposes.

b) Aninsuredmusthaveyouragreementtoclaimunderthispolicy.

4. Settlementa) Theinsurercansettletheclaimbypayingthereasonablevalueoftheinsured’sclaim.b) Theinsuredmustnotnegotiate,settletheclaimoragreetopaylegalcosts&expenseswithoutourwrittenagreement.c) Iftheinsuredrefusestosettletheclaimfollowingadvicetodosofromtheappointedadvisortheinsurerreservesthe

righttorefusetopayfurtherlegalcosts&expenses.

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5. Barrister’sopinion

Wemayrequiretheinsuredtoobtainandpayforanopinionfromabarristerifadisputearisesregardingthemeritsorvalueoftheclaim.Iftheopinionsupportstheinsured,thentheinsurerwillreimbursethereasonablecostsofthatopinion.Ifthatopinionconflictswithadviceobtainedbyus,thentheinsurerwillpayforafinalopinionwhichshallbebindingontheinsuredandus.Thisdoesnotaffecttheinsured’srightunderCondition6below.

6. ArbitrationIfanydisputebetweentheinsuredandusarisesfromthispolicy,theinsuredcanmakeacomplainttousasdescribedonthebackpageofthispolicyandwewilltrytoresolvethematter.Ifweareunabletosatisfytheinsured’sconcernsandthemattercanbedealtwithbytheFinancialOmbudsmanServicetheinsuredcanaskthemtoarbitrateoverthecomplaint.IfthedisputecannotbedealtwithbytheFinancialOmbudsmanService,itcanbereferredforindependentarbitrationtoaqualifiedpersonagreeduponbybothparties.Theloserofthedisputeshallbeliabletopaythecostsincurred.IfwefailtoagreeonasuitablepersontoarbitratethematterwewillaskthePresidentoftherelevantLawSocietytonominate.ThearbitrationshallbesubjecttotheArbitrationActsandthearbitrator’sdecisionshallbebindingontheparties.

7. OtherinsuranceTheinsurerwillnotpaymorethantheirfairshare(rateableproportion)foranyclaimcoveredbyanotherpolicy,oranyclaimthatwouldhavebeencoveredbyanyotherpolicyifthispolicydidnotexist.

8. Fraudulentclaimsandclaimstaintedbydishonestya) Iftheinsuredmakesanyclaimwhichisfraudulentorfalse,thepolicyshallbecomevoidandallbenefitunderitwillbe

lost.b) Aninsuredshallatalltimesbeentirelytruthfulandopeninanyevidence,disclosureorstatementtheygiveandshallact

withcompletehonestyandintegritythroughout.Where,onthebalanceofprobabilitiesandhavingconsideredcarefullyallthefactsoftheclaim,itappearsthattheinsuredhasbreachedthisconditionandthatthebreachhas:i) affectedourassessmentofreasonableprospectsofsuccess,and/orii) prejudicedanypartoftheoutcomeoftheinsured’sclaimtheinsurershallhavenoliabilityforlegalcosts&expenses.

9. Cancellation

a) Youmaycancelthepolicywithin14daysofthedateofissueofthispolicywithafullrefundofyourpremiumpaidunless:i) youhavenotifiedaclaimwhichhasbeenorissubsequentlyacceptedunderthispolicyinwhichcasenoreturnof

premiumshallbeallowed.ii) thepolicycommencementdatehasalreadybeenreached,inwhichcasetheinsurershallrefundpartofthepremiumfor

theunexpiredtermyourbrokermaychargeyouafeeforcancellingyourinsurance

b) Youmaycancelthispolicyatanytimebycontactingus.Theinsurerwillrefundpartofthepremiumfortheremainingperiodofinsuranceunlessyouhavenotifiedaclaimwhichhasbeenorissubsequentlyacceptedunderthispolicyinwhichcasenoreturnofpremiumshallbeallowed.Yourbrokermaychargeyouacancellationfeeforcancellingyourinsurance

c) Wherethereisavalidreasonfordoingso,theinsurerhastherighttocancelthepolicyatanytimebygivingatleast21days‘writtennoticetoyou.Theinsurerwillrefundpartofthepremiumfortheunexpiredterm.Wewillsetoutthereasonforcancellationinwriting.Validreasonsmayincludebutarenotlimitedto:i) whereyoufailtoco-operatewithorprovideinformationtousortheappointedadvisorinawaythatmateriallyaffects

ourabilitytoprocessaclaim,orourabilitytodefendtheinsurer’sinterests,ii) whereyouusethreateningorabusivebehaviourorlanguage,orintimidateorbullyourstafforsuppliers,iii) wherewereasonablysuspectfraud.

d) Theinsurermayalsocancelthepolicyandrefundthepremiumfortheremainingperiodofinsuranceifatanytimeyou:i) enterintoavoluntaryarrangementoradeedofarrangementorii) becomebankrupt,areplacedintoadministration,receivershiporliquidationiii) haveyouraffairsorpropertyinthecareorcontrolofareceiveroradministrator.

Theinsureralsoreservestherighttowithdrawfromanyclaiminthecircumstancesnotedin9c)and9d).

10. Actsofparliament,statutoryinstruments,civilprocedurerules&jurisdictionAlllegalinstrumentsandrulesreferredtowithinthepolicyshallincludeequivalentlegislationinScotland,NorthernIreland,theIsleofManandtheChannelIslandsandanysubsequentamendmentorreplacementlegislation.Thispolicywillbegovernedby

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Englishlaw.

11. Contracts(RightsofThirdParties)Act1999ApersonwhoisnotpartytothiscontracthasnorighttoenforcethetermsandconditionsofthispolicyundertheContracts(RightsofThirdParties)Act1999.MeaningofWords&TermsCertainwordsandtermscontainedinthispolicyhavebeendefinedastheyhavethesamemeaningwherevertheyappear.

AppointedadvisorThesolicitor,accountant,mediatororotheradvisorappointedbyustoactonbehalfoftheinsured.CollectiveconditionalfeeagreementAlegallyenforceableagreemententeredintoonacommonbasisbetweentheappointedadvisorandustopaytheirprofessionalfeesonthebasisof100%“no-winno-fee”.ConditionalfeeagreementAlegallyenforceableagreementbetweentheinsuredandtheappointedadvisorforpayingtheirprofessionalfeesonthebasisof100%“no-winno-fee”.EmployeeAworkerwhohasorallegestheyhaveenteredintoacontractofservicewithyou,providedtheyhavebeendeclaredtous.Insured1. You,yourdirectors,partners,managers,officersandemployeesofyourbusiness.2. Theestate,heirs,legalrepresentativesorassignsofanypersonsmentionedin1.intheeventofsuchpersondying.3. Apersondeclaredtous,whoiscontractedtoperformworkforyou,whoinallotherrespectsyouhavearrangedtoinsureonthe

samebasisasyouremployeesandwhoperformsworkunderyoursupervision.InsurerBritSyndicate2987atLloyd’s(writtenunderuniquemarketreferenceB0356KA233D12A000orreplacementthereof).Legalcosts&expenses1. Reasonablelegalcostsanddisbursementsreasonablyandproportionatelyincurredbytheappointedadvisoronthestandardbasis

andagreedinadvancebyus.Theterm“standardbasis”canbefoundwithintheCourts’CivilProcedureRulesPart44.2. Incivilclaims,otherside’scosts,feesanddisbursementswheretheinsuredhasbeenorderedtopaythemorpaysthemwithour

agreement.3. ReasonableaccountancyfeesreasonablyincurredunderInsuredevent4Taxbytheappointedadvisorandagreedbyusinadvance.4. Youremployee’sbasicwagesorsalaryunderInsuredevent9Lossofearningsinthecourseoftheiremploymentwithyouwhile

attendingcourtortribunalattherequestoftheappointedadvisororwhilstonjuryservicewhereyoudonotpayfortimelostandlostwagesorsalarycannotbeclaimedbackfromthecourtortribunal.

5. TheprofessionalfeesandexpensesofanappointedadvisorselectedbyustoreducetheactualadverseornegativepublicityormediaattentiondirectedtowardsyouunderInsuredevent11Crisiscommunication.

PeriodofinsuranceTheperiodshowninthescheduletowhichthispolicyattaches.Reasonableprospectsofsuccess1. Otherthanassetoutin2.and3.below,agreaterthan50%chanceoftheinsuredsuccessfullypursuingordefendingtheclaimand,

iftheinsuredisseekingdamagesorcompensation,agreaterthan50%chanceofenforcinganyjudgmentthatmightbeobtained.2. Incriminalprosecutionclaimswheretheinsured

a) pleadsguilty,agreaterthan50%chanceofsuccessfullyreducinganysentenceorfineorb) pleadsnotguilty,agreaterthan50%chanceofthatpleabeingacceptedbythecourt.

3. Inallclaimsinvolvinganappeal,agreaterthan50%chanceoftheinsuredbeingsuccessful.Whereithasbeendeterminedthatreasonableprospectsofsuccessdonotexist,theinsuredshallbeliabletopayanylegalcostsincurredshouldtheypursueordefendtheirclaimirrespectiveoftheoutcome.

SmallclaimscourtAcourtinEngland&WalesthathearsaclaimfallingunderthesmallclaimstrackintheCountyCourtasdefinedbySection26.6(1)of

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theCivilProcedureRules1999;acourtinScotlandthatusesthesimpleclaimsprocedureassetoutbytheCourtsReform(Scotland)Act2014,acourtinNorthernIrelandwherethesumindisputeislessthan£3,000ortheequivalentjurisdictionintheterritoriallimitwherethepolicyapplies.TerritoriallimitForInsuredevents6Legaldefence,7Compliance&regulationand12Contract&debtrecoverytheUnitedKingdom,ChannelIslands,IsleofMan,Norway,SwitzerlandandcountriesintheEuropeanUnion.ForallotherInsuredeventstheUnitedKingdom,ChannelIslandsandtheIsleofMan.

We/Us/OurARAGplcwhoisauthorisedunderabindingauthorityagreementtoadministerthisinsuranceonbehalfoftheinsurer,BritSyndicate2987atLloyd’s.You/Your Thebusinessnamedintheschedule,includinganysubsidiaryand/orassociatedcompaniesdeclaredtous.Signedby

ManagingDirectorofARAGplc

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HowwehandlecomplaintsStep1ARAGiscommittedtoprovidingafirstclassserviceatalltimes.However,ifacomplaintarises,thisshouldbeaddressedtoourCustomerRelationsDepartmentwhowillarrangetohaveitreviewedattheappropriatelevel.Wecanbereachedinthefollowingways:

01179171561(hoursofoperationare9am-5pm,MondaystoFridaysexcludingbankholidays,forourmutualprotectionandtrainingpurposes,callsmayberecorded). customerrelations@arag.co.ukARAGplc,9WhiteladiesRoad,Clifton,Bristol,BS81NN

Step2ShouldyouremaindissatisfiedyoucanpursueyourcomplaintfurtherwithLloyd’s.Theycanbereachedinthefollowingways:

02073275693,Fax:02073275225 complaints@lloyds.com,Website:www.lloyds.com/complaintsLloyd’s,OneLimeStreet,London,EC3M7HA

Step3IfLloyd’sisnotabletoresolvethecomplainttoyoursatisfactionthenyoucanreferittotheFinancialOmbudsmanService(FOS)providedthatitfallswithintheirjurisdiction.TheFOScannormallydealwithcomplaintsfromsmallbusinesseswithanannualturnoveroflessthan€2million.Theycanbecontactedat:

08000234567or03001239123 complaint.info@financial-ombudsman.org.ukFinancialOmbudsmanService,ExchangeTower,London,E149SR

TTheFOSisanindependentserviceintheUKforsettlingdisputesbetweenconsumersandbusinessesprovidingfinancialservices.YoucanfindmoreinformationontheFinancialOmbudsmanServiceatwww.financial-ombudsman.org.ukTheFOS’sdecisionisbindingupontheinsurer,butyouarefreetorejectitwithoutaffectingyourlegalrights.ARAGplcisregisteredinEnglandnumber02585818.Registeredaddress:9WhiteladiesRoad,Clifton,BristolBS81NN.ARAGplcisauthorisedandregulatedbytheFinancialConductAuthorityfirmregistrationnumber452369.ARAGplcisauthorisedtoadministerthisinsuranceonbehalfoftheinsurerBritSyndicate2987atLloyd’s(writtenunderuniquemarketreferenceB0356KA233D12A000orreplacementthereof).BritSyndicatesLimited,themanagingagentforBritSyndicate2987atLloyd’s,isauthorisedbythePrudentialRegulationAuthorityandregulatedbytheFinancialConductAuthorityandPrudentialRegulationAuthority.ThiscanbecheckedbyvisitingtheFCAwebsiteatwww.fca.org.uk/register.ARAGplcandBritSyndicate2987atLloyd’sarecoveredbytheFinancialOmbudsmanService.

www.arag.co.ukEBLPW.08-18BL