ERIC PAUL 71 Leinster Ave S, Hamilton, Ontario, L8M 3A4 | (416) 529-3595 | ericdpaul@gmail.com !

Summary • Ability to work autonomously, as a team member, and as a strong

leader • Fast learner, flexible, and easily adapts to changing work environments • Excellent communicator with great verbal, written, and interpersonal

skills • Customer service focused and results driven • Great at multi-tasking, excellent time management, and always a

positive attitude • Ability to recognize and leverage talent • Experienced in performance management and coaching • Eager to grow and take on new challenges !

Accomplishments • Exceeded personal results in four separate quarters as Field Operations

Manager by improving team quality, efficiency, and increasing overall team performance; received ‘Merit Elite Award’

• Promoted Bell products and services; 2015 runner up for Ontario Central Promotions Incentive

• Ambassador for the successful rollout of a new Technician Dispatch Technology for downtown Toronto

• Received 3 gold records to commemorate record sales in excess of 50,000 units as performer and songwriter with Canadian recording artists ‘The Trews’, ‘Big Sugar’, and ‘Thornley’

• Awarded YTV Youth Achievement Award in Ottawa by the Governor General for accomplishments with musical group ‘Seventh Stone’ !

Experience Operations Manager April 2010 to Current Bell Technical Solutions- Toronto, ON • Led, supported, and developed a team of 25 installation and repair

technicians • Leveraged talent to drive customer experience and meet key

performance indicators • Analyzed performance reports, manipulated data, and identified areas

for improvement opportunities • Drove team promotions of Bell products gaining new costumers • Coached team members to achieve lowest rework in region • Administrated scheduling and payroll

• Maintained a cost effective and efficient team • Appointed member of the Health And Safety Committee, focused on

decreasing on-duty injuries and motor vehicle accidents; shifted the culture of Health And Safety, presented new ideas on how to deliver the importance of working safe, and increased employee engagement and awareness

• Primed Work Centre monthly Health And Safety auditor • Coordinated and organized Health and Safety climbing and driving

rodeos for the past two years; ensured effective execution of training; met all timelines and deliverables

• Headed occupational Health And Safety Week activities for downtown Toronto region

• Conducted presentations to team members on Health and Safety and performance results to improve overall productivity !

Commercial Property Manager Dec 2014 to Current Hamilton, ON • Managed all daily rental bookings and enquiries • Addressed all tenant concerns • Conducted all property maintenance !District Manager and Independent Consultant Jan 2014 to Current Arbonne International- Hamilton, ON • Direct sales of prestigious and botanical health and wellness products • Led of a team of Independent Consultants • Provided excellent customer service to all personal clients • Conducted business and product presentations • Executed successful business launches !Co-Founder and Manager  Jan 2011 to Current The Little White Lies (Corporate/Private Event Musical Entertainment Group)- Toronto, ON • Managed bookings for all live performances • Hired and scheduled all band members • Built strong relationships with multiple live music venues and event

agents • Managed social media account to promote branding and performances   Drummer and Vocalist Sept 2006 to Apr 2010 Thornley Music Inc- Toronto, ON • Performed at multiple live music events in both Canada and US • Radio, media, studio recordings, and live performances • Promoted record sales internationally   Customer Service Representative Oct 2005 to Jan 2007 Brewers Retail- Toronto, ON • Provided customers with excellent service • Completed product inventory • Merchandised store products • Managed cash

Courses !• Microsoft Office Excel • Introduction to Project Management • Speaking As A leader !

Education !Oak Bay Secondary- Victoria, BC, Canada 1996 High School Diploma