Enterprise Content Management - PROJECT CONSULT · Enterprise Content Management Definitions,...

Enterprise Content ManagementDefinitions, components, and challengesDr. Ulrich Kampffmeyer

PROJECT CONSULTUnternehmensberatungDr. Ulrich Kampffmeyer GmbHBreitenfelder Straße 1720251 Hamburgwww.project-consult.com© PROJECT CONSULT 2006

Enterprise Content ManagementDefinitions, components, and challenges

Dr. Ulrich KampffmeyerDMS EXPOKöln, 19. September 2006

P R O J E C T C O N S U L TUnternehmensberatung Dr. Ulrich Kampffmeyer GmbH

Contents

• Babylon: Terms & Acronyms

• Definition

• The „5 C“ of ECM

• ECM Components

• Market Developments and Trends

• Outlook

Records ManagementRecords Management

Electronic Document -ManagementElectronic Document -ManagementImagingImaging

MultiMedia-DatenbankenMultiMedia-Datenbanken

Web Content ManagementWeb Content Management

Enterprise Content ManagementEnterprise Content ManagementEAIEAI

BPMBPM

EDMEDM

WorkflowWorkflow

EDMEDM

EDRMSEDRMS

Elektronische ArchivierungElektronische Archivierung

Collaborative CommerceCollaborative CommerceASP / DMCOASP / DMCO

Document WarehouseDocument Warehouse

Optical FilingOptical Filing

E-BusinessE-BusinessBusiness Process ManagementBusiness Process Management

Digital SignatureDigital Signature

GroupwareGroupware

Collaborative CommerceCollaborative Commerce

Knowledge ManagementKnowledge Management

Engineering Document ManagementEngineering Document Management

Document Related TechnologiesDocument Related TechnologiesContent ManagementContent Management

ScanningScanning

Media Asset ManagementMedia Asset Management

Enterprise Application Integration

COLDCOLD

Digital Rights ManagementDigital Rights Management

DMSDMS

Intranet RepositoryIntranet

Repository

PortalePortaleDocument Management Document Management

ILMILM

UDMUDM

Digital Asset ManagementDigital Asset Management

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

Enterprise Content IntegrationEnterprise Content Integration

ECIECI

CMSCMS

DRMDRMREAREA

Revisionssichere ArchivierungRevisionssichere Archivierung

E-Mail ManagementE-Mail ManagementKMKM

ERMERM

IRSIRS

WCMWCM

DRTDRT

EDMEDM

Business Process ManagementBusiness Process Management

BPMBPM

CaptureCapture

Output ManagementOutput Management

Multi Channel DistributionMulti Channel Distribution

PreservationPreservation

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Elektronische SignaturElektronische Signatur

eSignatureeSignature

Information Lifecycle ManagementInformation Lifecycle Management

Single Instance ArchivierungSingle Instance Archivierung

Compliant Transaction ArchiviCompliant Transaction Archivin

CTACTA

Electronic Records ManagementElectronic Records Management

Single SourcePublishing

WorkflowWorkflow

WissensmanagementWissensmanagement

CollaborationCollaboration

Enterprise Content ManagementEnterprise Content ManagementOMSOMS

BPMBPM

EDMEDM

WorkflowWorkflow

ECMECM

EDRMSEDRMS

GroupwareGroupware

ScanningScanning

COLDCOLD

DMSDMS

Repository

ILMILM

UDMUDM

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

ECIECI

CMSCMS

DRMDRMREAREA

ERMERM

IRSIRS

WCMWCM

DRTDRT

EDMEDM

BPMBPM

CaptureCapture

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Asset ManagementAsset Management

Compliant Transaction ArchivCompliant Transaction Archiva

CTACTA

WorkflowWorkflow

ECMECM

DCTDCT

TCMTCM

UDOUDO

PDDPDD

PDMPDM

BPMBPM

EDMEDM

WorkflowWorkflow

ECMECM

EDRMSEDRMS

GroupwareGroupware

ScanningScanning

COLDCOLD

DMSDMS

Repository

ILMILM

UDMUDM

MAMMAM

iECMiECM

IDOMIDOM

EDMEDM

ECIECI

CMSCMS

DRMDRMREAREA

ERMERM

IRSIRS

WCMWCM

DRTDRT

EDMEDM

BPMBPM

CaptureCapture

EAkteEAkte

TCMTCM

IDARSIDARS

VCMVCM

DAMDAM

Asset ManagementAsset Management

Compliant Transaction ArchivCompliant Transaction Archiva

CTACTA

WorkflowWorkflow

DCTDCT

TCMTCM

UDOUDO

PDDPDD

PDMPDM

BIBIECMECM

ERP CRMCMS

EERP CCRMMCMCMS

ECMECM

Unstructured Content

DataBusiness Processes

MANAGE

DELIVER

PRESERVE

CAPTURE

AIIM International, 2001

Enterprise Content Management: Technologies used to

Capture, Manage, Store, Preserve, and DeliverContent and Documents

related to Organizational Processes.

Enterprise Content Managementis a StrategyStrategy or VisionVision,

not a single Product!

AIIM International

ERP EnterpriseEnterpriseApplicationsApplications

EnterpriseEnterpriseContentContentManagementManagementWeb Content

ManagementDoc MgmtImaging

Domino Exchange RDMS FileSystem

Workflow Collaboration

Data WarehousingMining

E-Business

InfrastructureInfrastructure

IntegrationIntegration

AP/AR RM/A CRM HRM

Enterprise Content Management –infrastructure

AIIM International

E-Business

AP/AR RM/A CRM HRM

ECM concept #1

Middleware

AIIM International

E-Business

AP/AR RM/A CRM HRM

ECM concept #2

Independent Services for all Applications

AIIM International

E-Business

AP/AR RM/A CRM HRM

ECM concept #3

Uniform, FederatedEnterprise Repository

for all Types of Information

Content

Collaboration

Compliance

,,. . . whoever knowingly alters, destroys, mutilates, conceals, covers up, falsifies or makes a false entry in any record, document or tangible object with intent to impede, obstruct or influence the investigation or proper administration of any matter within the jurisdiction of any department or agency of the United States or any case filed under title 11 or in relation to, or contemplation of any such matter of case, shall befined under this title, imprisoned not more than20 years, or both."

(Sarbanes-Oxley Act of 2002, Sec. 802, §1519)

Continuity

AIIM Model for ECM Enterprise Content Management

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

WF/BPM

DMCollab

CAPTUREInput Management

Human created Recognition

• Office Documents • OCR

• Form • HCR

• Rich Media • ICR

• Microfilm • OMR

• Barcode

Application created• ERP

• XML

Forms Processing

E-Forms/Web-Forms

• Financial Applications Aggregation

• E-Billing COLD/ERM

Indexing

Input Designs

Categorization

CAPTUREHuman created

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

CAPTUREApplication created

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

CAPTURERecognition

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

CAPTUREForms Processing

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

CAPTURECOLD

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

CAPTUREIndexing & Classification

• Form • HCR

• Barcode

• XML

Forms Processing

E-Forms/Web-Forms

Indexing

Input Designs

Categorization

MANAGE

WF/BPM

DMCollab

MANAGE

WF/BPM

DMCollab

MANAGEDocument Management

STORE WCM

WF/BPM

DMCollab

• Check-in/Check-out• Version Management• Search and Navigation• Visualization

MANAGECollaboration

STORE WCM

WF/BPM

Collab

• Collaborative authoring • Knowlege bases • Whiteboards • Video conferencing• Consolidation of

information

MANAGEWeb Content Management

STORE WCM

WF/BPM

DMCollab

• Content creation• Publication process• Conversion• Security• Web site visualization

MANAGERecords Management

STORE WCM

WF/BPM

DMCollab

• Filing structures and file plans• Thesaurus• Retention periods• Metadata• Archive management

MANAGEBusiness Process Management

STORE WCM

RMWF/BPM

Collab

• Process and structure organization• Process design• Vizualisation of Process• Routing• Monitoring• Parallel and sequential processing

• Reminders, deadlines• Checking• Logging

Repositories

Library Services

Technologies

STORE• File Systems• Content Management

Systems• Databases• Data Warehouses Repositories

STORE• Search/Retrieval• Version Control• Check In/Check Out• Audit Trail

Library Services

Technologies

• Hard Disk• RAID• SAN• NAS

• Optical• OD• DVD• CD

• Tape

Repositories

Library Services

Technologies

ILM Information Lifecycle Management

PRESERVE

Archive• Paper• Microfilm• NAS/SAN• WORM HD• WORM OD• WORM TAPE

Deletion

PRESERVELong-term archiving

Digital optical storage media:• WORM OD (Write Once Read Many Optical Disk)• CD (Compact Disk)• DVD (Digital Versatile Disk)

Is there still a need for „True“ WORM media?

Alternatives

• WORM Tape• WORM Harddisk

with special software/firmware proctection

PRESERVE

Archive• Paper• Mikrofilm• NAS/SAN• CAS• WORM• WORM-TAPE

Deletion

Long-term Archivingimplies

Continuous Migration

DELIVEROutput Management

DitributionSecurity Technologies

Transformation

• PapierViewer

• Digitales Fernsehen• Digital Signature• KonverterPublishing

• Syndication

• Compression

• Datenübermittlung mittelsEDI, XML u. anderer Formate

• CD / DVD

• PDF

• Email und Fax• Digital RightsManagement/Watermark

• XML

• E-Business-Portale• Personalization

• Internet, Intranet, Extranet• PKI• COLD/ERMLayout/Design

Transformation

• PapierViewer

• Syndication

• Compression

• CD / DVD

• PDF

• XML

Security as ECM Infrastructure

Output

• Datatransfer viaEDI, XML and other formats

• Digital TV

• Email and Fax

• Digital TV

• Paper

DELIVERTransformation

Transformation

• PapierViewer

• Syndication

• Compression

• CD / DVD

• PDF

• XML

Transformation

• PapierViewer

• Syndication

• Compression

• CD / DVD

• PDF

• XML

Output

• Datatransfer via

• Digital TV

• Paper

• Email and Fax

DELIVERSecurity

Transformation

• PapierViewer

• Syndication

• Compression

• CD / DVD

• PDF

• XML

Transformation

• PapierViewer

• Syndication

• Compression

• CD / DVD

• PDF

• XML

Output

• Datatransfer via

• Digital TV

• Datatransfer viaEDI, XML and other formats

• Digital TV

• Paper

• Email and Fax

DELIVERDistribution

CAPTURE

PRESERVE

DELIVERSTORE

MANAGE

STORE WCM

WF/BPM

DMCollab

ECM Model 2003

ECM House 2005

ECM House

• DAM Digital Asset Management• E-Mail Management• EAI Enterprise Application Integration• Search/Retrieval• Content Integration• Backup/Recovery• Longterm Archival• Migration• Localization• DRM Digital Rights Management

New residents in the ECM-House

• ECM Suites

• ECM integrated Systems

• ECM Components & Services

Collaboration

Outputmanagement

Storage/Archivierung

Databas

WCM/Portal

Integration

Competing vendors

International ECM Vendors

• IBM• FileNet• EMC Documentum• OpenText

• Hummingbird, Mobius, BancTec, OnBase and others

Midsize ECM Vendors

• Ceyoniq• d.velop• Docuware• Easy• ELO• H & S• Optimal Systems• Saperion• SER• Zylab

• and some 100 more

Collaboration

• MicrosoftVista with Workflow, SharepointPortal Server, InfoPath, Exchange

• IBMWebsphere, Domino

• Oracle10g Content Services, Workflow

Output Management

• Adobe• Betasystems• ISIS• XEROX

• and others

„Printer“-Hardware

• XEROX• CANON• Brother• Lexmark• Ricoh

• and others

Databases

• IBM• Oracle• Microsoft

• and others

Storage-System Vendors

• EMC• HDS• HP• IBM• NetApp• SUN

• and others

System Vendors

• More and more …

ERP Standard-Software

• SAP• Oracle• Sage

• and others

Web Content Management

• Vignette• Stellent• Interwoven

• and many others

• … as well as Open Source …

The market grows fast …

But the growth is sharedamong many

old and new competitors

ECM with its comprehensive goal is not a product, but rather a vision, a strategy, and at best a solution portfolio.

The claim of having one solution for every application from a single source is simply not realistic.

WCM, ECM, portals and other document related technologies are blending together.

Only a few vendor portfolios come up to ECM’s claims.

The market is swamped with ECM products and ECM components.

Like the other software and IT market segments, the ECM market will consolidate.

Information has only inherent value when it is used as knowledge in processes.

The value of information must be considered in planning and operations alike, and justifies investments in ECM as infrastructure.

The dangerous dependence on the availability and correctness of electronic information is constantly growing.

Companies, government and society are already today completely dependent on the availability of electronic information.

We suffer from information overflow. Identifying the valuable, important information is a tedious process.

Systematic, accurate, and focussed access to exponentially growing information volumes gets more and more important.

The first gaps in electronic information preservation have occurred. Electronic knowledge has already been irretrievably lost.

The orderly and long-term usable storage of valuable information is growing in importance.

The real value of ECM solutions is not adequatly communicated to the potential endusers and decision makers.

The necessity of ECM is an issue for the management of every company and has to be communicated in regard to business issues, business continuity, compliance, and competition implications.

ECM will become infrastructure at the levelof operating systems, databases and software services.

ECM basic functionality is a commodity.

The change of a physical, tangible world of information into a virtual world.

Our children will laugh about the problems we face today.

Dr. Ulrich KampffmeyerE-Mail: Ulrich.Kampffmeyer@PROJECT-CONSULT.com

This presentation and the related text documentation in English, German and French can be downloaded from our website:

www.PROJECT-CONSULT.com

Enterprise Content Management - PROJECT CONSULT · Enterprise Content Management Definitions,...

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