Ensuring Services on Citizens’ Doorstep through

Digital Centres

Prime Minister’s Office and Cabinet Division Government of Bangladesh

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Digital Centre: Before and After

Education Police Welfare Transport Tax

RevenueMunicipal BodyDC OfficeEnvironnentElectricity

Joined-up government

Time & cost savings

Improved service

Connected Citizens

One-Stop Shop(Digital Center)

Hassle,Time, Cost

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Serving the Underserved through Digital Centres (UDC, PDC & CDC)

Reduce Digital Divide: Start with rural, expand to urban

2 100 5,271Entrepreneur 10542, half female UDC- 4543PDC- 321CDC- 407

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Process of getting services simplified

TCV

Time Cost Visit

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Public Private Partnership

DCs at UP/Poura/City

Building

Entrepreneurs run

Hardware

Content

Support

Public PrivatePublic & Private

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Digital Centre Blog: 14,000+ Members

Entrepreneurs

Policy makers (Ministers/

Secretaries/others)

UP Chairmen and Secretaries

Service/ content partners

District/ Division Admin

Participatory Problem Solution Platform

Service related questions and discussions

Troubleshooting problems

3000+ problems/month

Administrative support

80% solutions in BLOG 6

PPP of Digital Centre

B2C G2C C2G C2B

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Public Services

• Birth/Death registration• Citizenship certificate• Public examination results• Govt. forms downloads• Online university admission• Application for land ROR• Application for passport • Visa verification and tracking• Online app for driving license• Online application for bond buying• Online application for tender• Pension and welfare• Law services

• Life insurance• Electricity bill payment• Telemedicine-skype• Health consultancy• Agriculture consultancy• E-Purjee• Soil test• Stamp selling • Govt. notices and circulars • Water test / Arsenic test• Report preparation for UP chairmen• Govt. campaigns

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Information Services

Bangladesh Forms (www.forms.portal.gov.bd)

All govt. forms in one place (1029)

Increasing the list of forms

National Web Portal(www.bangladesh.gov.bd)

Gate way of all govt. websites. (RTI complaint 25000+ portals)

Service Portal(www.serviceportal.gov.bd)

Information on 400+ simplified services

Increasing list of services

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Hassle-Free Issuance of Land Records through Digital Center

• Service delivery time reduced from several weeks to 2-5 days

• Decision making time reduced by 80-90%• Cost for citizens reduced by 50% totaling BDT 450

crore/year and BDT 65 crore for government

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Private Services

• Computer training• Email / Internet browsing• Mobile Banking • English learning content from British Council• Photography• Online job application• Video conference (skype)• Video recording and editing• Agriculture /Health/Law consultancy by service camp• Height and weight measurement• Knowledge services (Agriculture, fisheries & livestock

• Solar system management by IDCOL• Compose and print• Scan• Photocopy• Lamination• Phone call• Mobile money load • Mobile SIM selling• Nebulizer rent• Video show by multimedia projector

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Coordinating from the top

Leadership Attitude and Skills

Enabling

Environment

Service

Delivery

Prime Minister’s OfficeCabinet DivisionLocal Government Division

Institutionalization

Political Commitment

Online Monitoring Tool for Cabinet, District Admin, LGD, a2i and PMO

Accounting and Management Tool for entrepreneurs12

Encouraging female entrepreneurs

Common Practice

Regularly awarded in Digital Innovation

Fair

Best of the year 2011

Women entrepreneur from Sirajgonj

District

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4.5 Million Service Recipients in July ‘14

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BDT 50 Million Income in July ‘14

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Challenges

Challenges How to overcome

Insufficient power supply Solar panel for each DCs

Low bandwidth Increasing 3G in rural areas

Absentia of female entrepreneurs

Creating business opportunities specially for female entrepreneur

Mind set of rural peopleDifferent Awareness creation initiatives in rural areas

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Think big, start small and grow fast

4.5 million citizens visit DCs/month;Over 78 thousand unbanked citizens (70% women) gained financial access as a result of mobile bankingOver 35 thousand citizens (70% women) availed tele-medicine service;Over 45 thousand students and youth (70% women) received computer literacy training;Health services provided to 0.75 million citizens;Over 1.4 million overseas workers registered electronically;Bangladesh wins global ICT excellence award (WCIT) (September 2014);WSIS (World Summit on the Information Society)award conferred to a2i for outstanding performance in public service excellence through ICT (June 2014);Officials are motivating for empathetic mindset instead of sympathetic consideration.

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Thank You