Enjoy Remote Support

WinVNC IntroductionA&SIT

Ben Wu 11/04/08

Outline

• WinVNC overview

• How to install VNC Program

• How to configure VNC Server

• How to use VNC viewer

• How to remote view MAC machine

• Tips for WinVNC

WinVNC overview

• WinVNC VNC server will allow you to view Windows desktop from any VNC viewer.

• Windows only supports a single graphical user being logged in at any one time.

• WinVNC makes the existing desktop of the PC available remotely, rather than creating a separate desktop.

VNC Installation

• Download addresshttp://public.msbb.uc.edu/winvnc/win32vnc3-3.zip

• Unzip and Setup

• Put “Run WinVNC (App Mode)” on desktop

VNC Sever Configuration (1)

• User On Remote End should run “Run WinVNC (App Mode)” to allow others see his desktop

• Keep all the settings as default• Set the password (leave the

password blank will block incoming connection

VNC Sever Configuration (2)

• When VNC server is running, there is a icon in task bar.

• When you point your cursor on that icon, IP address will be shown.

• IP address or Computer name can be used to identify the remote machine

Firewall Setting

• Unblock “VNC server for Win32” if Firewall warning pop-up

VNC viewer (1)• Administrator run

“VNCviewer” to view and control remote end machine which is running “WinVNC Server”

• Put in IP Address or Computer Name of remote machine

• Keep “Options” as default

VNC viewer (2)

• Put in the password as what set by VNC server on remote end computer.

Remote Window• Right Address or

Right Name• Right Password• Remote Desktop

Access Showed• Viewer and Server

both can control the remote machine

Remote Window

• When another computer is viewing that server computer, the server icon becomes black in background

• When the connection is ended, the icon turns back to normal (white background)

MAC support VNC (1)

• System Preferences -> Sharing• Define “Computer Name” under ASIT rule• Check “Remote Management”

MAC support VNC (2)

• Click “Computer Setting”• Check “VNC viewers may control screen with password”• Put in password

MAC support VNC (3)

• Allow Access for all users or specific one• Configure “Option” accordingly

• View MAC from PC with VNC Viewer

MAC support VNC (4)

• Telescope icon changed to inside a frame when others viewing that MAC

VNC Tips• ASIT can set a default password, but user can

change it accordingly• VNC Sever runs under specific profile

– The password set under administrator doesn’t work under other users’ profile

• Use Windows Remote Desktop Controller to install for new users

• Add VNC into pre-install program list• Need to talk to user through phone during

remote support• MAC OS later than 10.4 support VNC feature

Enjoy WinVNC

• Easy Install

• Easy Configure

• Easy Use

Appendix (1)

• There is a tool to login Windows from MAC

Appendix (2)