Post on 05-Jun-2020
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Phil Helmling, VMwarePete Lindley, VMware
Enabling AI-Powered Workspace ONE Digital Assistant in Intelligent Hub
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Disclaimer
This presentation may contain product features or functionality that are currently under development.
This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.
Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.
Technical feasibility and market demand will affect final delivery.
Pricing and packaging for any new features/functionality/technology discussed or presented, have not been determined.
This information is confidential.
The information in this presentation is for informational purposes only and may not be incorporated into any contract. There is no commitment or obligation
to deliver any items presented herein.
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Agenda Future of Work Vision
Showcasing the employee experiences vision
Customer Journey
Baseline customer journey to digital workspace
Role of Artificial Intelligence
Customizing the assistant with IBM Watson
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Employee Attrition
EmployeeDisengagementEmployee
Dissatisfaction
REALITYTODAY
Employee Experience
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Highly engaged workforces outperform their peers in EPS
5%
147%
Additional revenue growth
Empowered Employees
Deliver Business Success
Source: Gallup Study
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Technological Environment
30%
30%
40%Cultural
Environment
Physical Environment
Employee Experience?
Source: ‘Employee Experience Advantage’ book by Jacob Morgan
What Impact Does Technology Have on
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We need to look across the full employee lifecycle to maximize employee engagement
Moving Forward We Believe
Day 0 - Candidate ExperienceAccept offer
Choose devices
Signup for benefits
Read and sign agreements
Day 1 - Onboarding Experience Quickly setup device(s)
Meet the team
Learn about apps
Onboarding assistant
Access apps from any device with SSO
Act on notifications requiring actions
Self service assistant
Personalize my experience
Device wipe Corp owned devices
Enterprise wipe BYO devices
Remove all app entitlements
My assistant goes with me
Offboarding
Day 2+
7The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.
It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY
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Day 0 Demo Day 2+ Demo
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Onboarding Will Be Critical
At a company with
30K Employees At an onboarding cost of
$4K Per Employee
Reduces yearly onboarding costs from
$24M to $18MWith a reduction in turnover
from 20% to 15%
5% Reduction in Turnover$6 Million
Saved with better onboarding
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Where are You in This Employee Experience Journey?
Pre-hire to Retire!
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Customer Journey
Step 1
Step 2
Step 3
Unified Endpoint Management
Configure Hub Services In UEM
Federate Identity Via WS1 Access
Step 4
Configure Mobile Flows In UEM
Step 5
Configure IBM Watson Assistant
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Customer Journey Step 1
Manage device and/or app
• iOS, Android, Chrome, Windows 10, MacOS
All onboarding modes
• Out of the box enrollment
• Enrolled with MDM/UEM
• Mobile registered mode with MAM only (no MDM)
Unified Endpoint Management (UEM)
Cloud
ServicesAndroid
Enterprise
Cloud
ServicesChrome
EnterpriseMicrosoft
365
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Unified app catalog
Rich employee communications
Basic self service help
Intranet tab
Pre-req: SaaS UEM deployment
Enable and configure Hub Services SaaS tenant
Available with WS1 Standard
Requirements
Benefits
Customer Journey Step 2Configure Hub Services Via UEM Console
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Customer Journey Step 3Federate Identity Via Workspace ONE Access (aka vIDM)
Single Sign-On Across All Apps
Conditional Access Control
People Search & Org Chart
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Advanced self service help
Approval micro-apps
Quick action micro-apps
Out of box / custom connectors
Pre-req: SaaS deployment
Enable and configure mobile flow connectors
Available with WS1 Enterprise
Requirements
Benefits
Customer Journey Step 4Configure Mobile Flows
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Business ApplicationWorkflows
HRIS Workflows
ITSM Workflows
With mobile flows connectors
and Intelligent Hub, organizations can truly customize an employee’s digital
workspace Custom
On Prem Applications
Workspace ONE Mobile Flows Framework
Expanded Ecosystem Supports Customized Employee Experiences
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Assistant driven self service help
Customize workflows with training
Mobile flows integration for actions
Pre-req: SaaS deployment
Enable Watson tenant, configure workflows, customize training
Requires Watson Assistant Add-On
Requirements
Benefits
Customer Journey Step 5Configure IBM Watson Assistant
The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY
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New Virtual Assistant Personalizes Employee ExperienceWith AI Powered Search And Discovery
Embedded self-service workflows powered by AI
Natural Language
Voice or text driven
Discover top solutions
User guidance
Connect to 3rd
party ITSM, HR or business systems
The information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY
#vFORUMAUThe information on the roadmap is intended to outline our general product direction and it should not be relied on in making a purchasing decision.It is for informational purposes only and may not be incorporated into any contract. CONFIDENTIAL – SHARED UNDER NDA ONLY
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Building Blocks ofIBM Watson Assistant
Intents
Entities
Dialog
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Intent Training in Watson AssistantIntents are how Watson understands your users’ overall question
Add examples in natural language
Minimum of 5 samples per intent
Watson understands a variety of ways users will chat
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Entity Training in Watson AssistantEntities are the key words Watson needs to respond precisely to a question
Intents are general, entities are specific
Can use keyword matching, regular expressions, or train a ML model
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Dialog in Watson AssistantUse Dialog to show Watson how to converse with your users
Driven by intents and/or entities
Simple editor with powerful flexibility
Dynamically collect information, call webhooks, change topics, and much more
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Employee Experience ONE platform to bridge silos
Win the war for talent
Critical for long term success
Organizations Need to Rethink
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Thank You!
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