EMPOWERINGRetailers

Samik RoyCountry Head - Microsoft Business Applications

Digital disruption and the Fourth Industrial Revolution

1780s 1870s 1970s 2015+

Empowering all

employees to deliver

Exceeding expectations online and in store

Creating actionable insights for intelligent

operations

Competing with innovation in a global

marketplace

“Given the

pace of change and

the constant pressure to

adapt, it is not surprising

that executives identified

building the organization

of the future as the most

important challenge

for 2017”Deloitte University Press, January 2017

Online

Online Offline

Online Offline

Online Offline

Online Offline

Fashion & Lifestyle Mass Merchandize (Hypermarket/Supermarket/Large Format/Pharma)

Consumer Durables, IT & Home Appliances Special Format Café & Bakery E Commerce**

**(Core ERP, Merchandizing & Order Management)

66Customers

95Retail Brands

35KUsers

14K+

Stores/Dealers

27End to End Retail

Deployments

152-Tier Retail

Deployments(Integrated with

Other ERPs)

14Core Industry ERP

Including Manufacturing

3E CommerceCompanies

8DMS/

DistributionIndustry

2CRM in Retail

Our Customer Assets

Digital Transformation

D365 Chatbots IOT ML

Azure

Samik.roy@microsoft.com

@SamikRoy_INThank You