Post on 15-Jan-2016
EMOTIONAL INTELLIGENCE 2.0
By Travis Bradberry & Jean Greaves
Alley CheungWMBA 5729 Emotional Intelligence at WorkDr. S. Holt
The Big Picture• Emotional Intelligence (EQ) is critical
to your success• Increase EQ with four core skills• Build the skills into strengths• To exceed goals and achieve fullest
potential• Only 36% of people can accurately
identify their emotions• EQ accounts for 58% of performance
in all types of jobs
• P.15
Self-Awareness• Ability to accurately perceive your own emotions• Understand your tendencies across situations• Requires a willingness to tolerate the discomfort of
focusing on feelings that may be negative• The more we understand the beauty and the blemishes,
the better we are able to achieve our full potential
Self-Awareness Strategies
Self-Management• Ability to use awareness of your emotions• To actively choose what you say and do• Develop an increased capacity to respond effectively to
your emotions
Social Awareness• Ability to accurately pick up on emotions in other people• Understand what is going on with them• Perceiving what other people are thinking and feeling
Relationship Management• Ability to use your awareness of your own emotions and
those of others• To many interactions successfully
Latest Discoveries in EI
2003 2004 2005 2006 2007 200873
74
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EMOTIONAL INTELLIGENCE
AV
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SELF-AW
ARENESS
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SOCIAL A
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RELATIONSHIP
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72
74
76
78
80
82
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MALEFEMALE
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Q
GENDER DIFFERENCES IN EQ
GENERATION Y GENERATION X BABY BOOMER TRADITIONALIST60
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18 - 19 20 - 29 30 - 39 40 - 49 50 - 596062646668707274
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GENERATIONS
AGE
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0102030405060708090
CHINAU.S.A.
EQ SKILLS
EQ
LE
VE
L
Use EI Skills to…• Know yourself• Understand others• Make better decisions• See and seize opportunities• Identify problems before they escalate• Manage difficult situations and conversations
Recommendations:• Buy the book • Do the Emotional Intelligence Appraisal test• Use the strategies to work on your EQ skills• Choose an EQ mentor• Learn and practice• Take the test again• Compare your EI scores!