Educause - Technical Skills No Longer Matter

http://tinyurl.com/tsnlm

Thought Leader

Transactional

Performance IndicatorsConsistencyEfficiencyProcessResponseReliabilityStandardization

Performance IndicatorsAlliancesInnovationLeadershipPartnerships

If “Technical Skills No Longer Matter” then IT Organizations Must

Define and Approach their Work in Fundamentally Different Ways

Thought Leader

Transactional

Versatility of Performance

Thought Leader

Transactional

Transformative

Important

Specialists Versalists

Important Transformative

Value of Contribution

Specialist Versalist

Transformative

Important

Transformative

Important

Network

Help DeskOperators

Anytime Support

EIS Environments

EIS Functional

Portal

Applications

Sys. Security

Security Awareness

Win. AdminsUnix Admins

Facilities Infrastructure

Telephone PBX

Tech Liaisons

Technology & Learning Team

Institutional Effectiveness

University Planning

Thought Leader

Transactional

Transformative

Important

Advisory

Consultative

Performance IndicatorsBusiness SmartsCommunicationProject ManagementRelationship Management

Performance IndicatorsAnalysisAssessment, Measurement, & BenchmarkingBusiness & InformationArchitecture

If “Technical Skills No Longer Matter” then

What are the attributes that separate high from low performers?

Thought Leader

Transactional

Transformative

Important

Advisory

Consultative

Transformative

Important

Transformative

Important

Network

Help DeskOperators

Anytime Support

EIS Environments

EIS Functional

Portal

Applications

Sys. Security

Security Awareness

Win. AdminsUnix Admins

Facilities Infrastructure

Telephone PBX

Tech Liaisons

Technology & Learning Team

Institutional Effectiveness

University Planning

Technical Skills

Accountability

Technical Skills

Thoroughness

Project Management

Emotional Intelligence

Developing OthersEmpowering Others

Process Orientation

Enterprise Knowledge

TeamworkProcess Knowledge

InitiativeProblem Solving

Communication

Building Relationships

Change Advocacy

Strategic Planning

Analytical Thinking

Willingness to Learn

Thought Leader

Transactional

Transformative

Important

Advisory

Consultative

CompetenciesAccountabilityInitiativeIS KnowledgeProblem SolvingTeamworkThoroughness

CompetenciesAnalytical ThinkingBusiness Process Knowledge Communicating for ResultsProcess OrientationProject ManagementOpenness to Learning

CompetenciesBusiness Enterprise KnowledgeBuilding RelationshipsDeveloping OthersEmotional IntelligenceEmpowering Others

CompetenciesChange AdvocacyStrategic Planning

Competency LadderCommunication for Results: Expresses technical and business concepts, ideas, feelings, opinions, and conclusions orally and in writing. Listens attentively and reinforces words through empathetic body language and tone.

5. Expert – writes strategic documents; leads discussions (w/ internal & external partners); seeks consensus (w/ business leaders); debates opinions; identifies underlying judgments; resolves conflict; asks probing questions & solicits authoritative perspectives4. Advanced – writes reports to support troubleshooting & problem-solving, debates opinions; brings conflict into the open; solicits expert advice3. Intermediate – conducts discussions; supports troubleshooting & problem-solving; shares info, opinions & judgment; handles conflict; explains context & solicits multiple sources of advice2. Basic – Supports transactional and administrative activities; seeks and shares info; seeks advice1. Being Developed – Supports transactional activities; ask questions

If “Technical Skills No Longer Matter” then

What is the new basis for organizational credibility that supports performance up the value curve?

Specialists

Thought Leader

Advisory

Consultative

Transactional

Transformative

Important

Versalists

Authority

Goodwill

Specialists

Thought Leader

Advisory

Consultative

Transactional

Transformative

Important

Versalists

Outcomes

http://tinyurl.com/tsnlm

Questions & Survey

Survey Results....Thus Far

www.accidentialcio.comwww.techqual.org

accidentalcio@me.com

Educause - Technical Skills No Longer Matter

Documents

Transcript of Educause - Technical Skills No Longer Matter

Educause: BiblioBouts

Educause: Connectivism

2020 EDUCAUSE Horizon Report

Educause 08 Part 1

EDUCAUSE Center for Applied Research An Update. New EDUCAUSE Initiatives for 2002 EDUCAUSE Core Data Survey Virtual Communities Initiative Institute for.

An Introduction to EDUCAUSE and the EDUCAUSE/Internet2 Security Task Force Steve Worona Director of Policy and Networking Programs EDUCAUSE CISSE Washington,

Qt draft educause

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EDUCAUSE Research in E-Learning July 31, 2013 Susan Grajek, EDUCAUSE Vice President.

EDUCAUSE 08

Retail Relevance: No Longer A Matter of Bricks vs. Clicks

Online Communities Educause

Diyu educause

Analytics: EDUCAUSE

Social Networking EDUCAUSE

Mobileland EDUCAUSE 2012

Educause 2014

Surf educause 2011

Educause 2010

An Introduction to EDUCAUSE and the EDUCAUSE/Internet2 Security Task Force