eBook Staff Training:Surrey Libraries

Gary Green

Surrey County Council Library Servicegary.green@surreycc.gov.uk

Jblyberg/Flickr

What Did We Want To Address?

• Improve staff awareness:– Of our ebook services– Opportunity to try devices– Highlight expanding ebook

market

• Increase staff knowledge• Reassure – ebooks can

be seen as threatyukop/Flickr

Ebooks & Supporting Staff

• Staff training sessions

• Support material & help

• Knowledgeable staff

jepoirrier / Flickr

Staff Training Sessions

• Presentation:– What's an ebook?– National picture– Discussion about

relevance of ebooks– Surrey's ebook service

• Hands-on session:– Ereader/tablets– Laptop & software

Mike Licht, NotionsCapital.com / Flickr

Other Sessions

• Additional condensed staff training linked to public drop-in sessions

• Online ebook chat session for county council staff

Leo Laporte / Flickr

Support Material

• "How to..." PDFs• "How to..."

presentations• Big Push newsletter• Link to suppliers help

pages• Used by public &

staff

Johan Larsson/Flickr

Challenges

• Keeping information up-to-date about:– Constantly changing landscape– Software, app updates

• Things can be confusing:– Different ways of using service– What do I have to do before

reading?– Adobe ID Libraryman/Flickr

Support staff

• "Go to" staff with ebook knowledge

• Feed info to our enquiry service

• Training of super buddies in libraries

• Idea/resource sharing with other library authorities

Remi Mathis / Flickr

eBook Staff Training:Surrey Libraries

Gary Green

Surrey County Council Library Servicegary.green@surreycc.gov.uk

Jblyberg/Flickr