OBJECTIVE

• Main objective:• To evaluate customer satisfaction at value format store• Secondary Objective:• To get a sence of how well the company is serving customers.• To identify problem areas• To quickly reveal customer service problems that needs to be

addressed• To find potential opportunities for serving the clients that may be

missing• To monitor specific activities in the stores and to see if compliance to

standard operating practices is being adhered to.• To utilize customer feedback and provide the company with the tools

that is customized to measure and meet the specific customer perceptions and needs.

PROBLEM DEFINITION

Techincal system

With the advent of latest technology if we do not update our system then our business

result in losses with time. The technical system contains the tools of latest trend i.e.

computer printers, fax, internet etc. The system with this technology are very fast,

accurate, user-friendly and reliable.

HARDWARE REQUIREMENTS

• 4 GB HARD DISK

• PENTIUM 4

Report Generated

Front end – visual basic 6.0

Back end - MS-ACCESS