so what ise-Planning

e-Planning is the use of technology-based tools and systems to connect business processes which deliver improved planning information, services and outcomes to the community

indicators to measure

e-Planning readiness

Electronic system capacity1

Data quality2

e-Service delivery3

Organisational support4

so what happened

with the RRIF program

“Eighty percent of success is showing up.”

Woody Allen

231

267

$243m

ok, enough of the numbers…

what was it really about

“The problem is never to getnew ideas in, the problemis to get the old ideas out.”

Dee Hock, Visa International

From this…To this…

what can we learn from

RRIF to help transform our

processes

innovativee x t e n s i o n

of existing technologies

Courageto unpack your

business processes

Port Stephens Council

Collaborationfor sparking new ideas

Proactive participation in multi-Council

initiatives

Inter-disciplinary approach to e-Planning activities

e-Planning now a dedicated ongoing

program inside Council

at the centre

put the end-user

e-Planning initiatives based on user-centred design

Testing and discussionwith end-users

Fit-for-purposetechnologysolutions Woollahra

Council

aim

for a

step

change

Greater Taree City Council

to cut red tape

smarter forms

Tumut Shire Council

First Council in NSW to offer all

21 Local SmartForms

DA lodgementProperty

Certificates and enquiries

Fire safety certificates

And many more…

Submission on a DA

set up benchmarks to measure your success

• Captured phone enquiry data about key planning issues

• Measured enquiry levels after implementing e-Planning services

• Regular measurement to track performance

takethe

lead

Pittwater

Council

• First in NSW to introduce public DA tracking online and construction certificates

• First in NSW to introduce online DA lodgement

• Thought leader contribution to state and national initiatives

• Still innovating – leading by example

catalyst for new initiatives

• Partnership between LPI, 4 pilot Councils & information brokers

• Electronic lodgement of 149 and 603 certificate requests

Council Electronic Certificates pilot

• Partnership between DoP and LGSA

• Pilot shared, integrated systems and processes for Complying Development

electronic Housing Code

pilot

• Partnership between DoP and LGSA

• Development of 5-year strategic roadmap for e-Planning in NSW

e-Planning Roadmap program

“Change is inevitable - except from a vending machine.”

Robert C Gallagher

Review your readiness

A committed strategy for moving forward will pay dividends

Learn from others

Someone has usually been there before you

Communicate your improvement

Measuring your progress, then talking about it, makes it real

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