Why are we here?

92% of Australians use the internet.

50% of those go online using a tablet computer.

10.7 million users go online more than once a day.

10.9 million shopped online.

54% engage on blogs and online communities.

49% of employed Australians are digital workers.

Data downloaded by mobiles increased by 97%.

Going overseas?

Over any four week period, more than 1 in 8 Australians aged 14 and over will look up government information and services online.1

55% of them face a problem while using online government services.2

Small business owners are the most likely to have accessed a government website in the last four weeks, followed by job-seekers, parents and workers.1

We must do better

324.4m transactions with government each year are via traditional channels.

Face-to-face interactions cost $16.90 per transaction (42x), postal $12.79 (32x) and telephone $6.60 (16x).

Halving these over the next 10 years would deliver net benefits of $20.5 billion.

That’s 1.3% of annual Gross Domestic Product, or $2,000 per household.

Our opportunityis immense

Users first

Think big, start small

Deliver quickly

Iterate wildly

Products not projects

Source: Spotify product development team

We’re 1 month old!

We think Australia can become the best in the worldat delivering digital public services

We work in multidisciplinary, agile teams

We work in the open

We’re part of a worldwide movement

Doing it with you,not to you

Join us!dto.gov.au/engage