DSi Service Manager

Solution OverviewPresented by Dispatching Solutions, Inc.

Objectives Today

Define System Requirements

Identify Potential ROI

DSi Service Manager Software Overview

System Requirements

• Visual Scheduling and Dispatching• Dispatch Centrally, Regionally or Locally• Manage Work Orders from Creation to Close• Paperless “paper trail” of technician labor and costs• Online Access to Service Letters and Parts Ordering• Manage PM Contracts and Schedules• Integrate GPS for navigation and billing accuracy• Workflow/Process Management and Alerting tools• Reporting and Analysis Tools

Your ROI Potential

• Hard Dollar Savings from…

Reduced technician overtime Reduced last-labor-to-close time Increased technician productivity Reduced WIP Reduced parts inventory Reduced fuel costs

Software Solution by DSi

• DSi Service Manager is designed to help you with:

– Work order management from creation to close– Optimizing technician schedules– Matching Skills & Tools to jobs– Reporting labor, parts & expenses to work orders– Benchmarking technician performance against standards– Managing PM contracts and schedules– Integrating GPS for navigation and messaging– Manage by exception with workflow and alerting tools

Work Order ScreenComprehensive information about work orders

Technician SoftwareWorks online or off line

Technician Calendar• Track time

• Report labor• View Schedules

Technician Timesheet

PM Contract ManagementManage service agreements & PM work

Monitoring & Alerting• Proactive Management

• Customer Service• Driver Safety

Reporting & AnalyticsManage by the numbers

Mobile Manager Software• 2-way communications• Ad ho schedule changes• Real-time status updates

Dispatching Solutions Background

• 20+ years of expertise in the industry• 100+ customers: specialized transport, service and

rental customers• Full 2-way integration with enterprise dealer systems

(CAT DBS, QuickBooks)• Six-Sigma proven savings• Software features designed with construction

equipment dealers in mind

Customer Results

Technician overtime: Reduced 30%

Last-labor-to-close time: Reduced 50%

WIP: Reduced 30%

Parts inventory: Reduced 25%

Fuel expense: Reduced 10 – 20%

Technician Productivity: Increased 35%

Dispatching Solutions, Inc.How to contact us:

On the Phone: 909-460-6404

On the web: DispatchingSolutions.com

By Email: sales@DispatchingSolutions.com

Visit us at these events:

• AED/CONDEX 2013 - January 15-17, Las Vegas, NV • NADITA 2013 - April 22-25, Las Vegas, NV

440 N. Mountain Ave. Suite 208, Upland, CA 91786