DrivingValuefromMicrosoftOffice365

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DrivingValuefromMicrosoftOffice365

AgendaThePromiseoftheOffice365Cloud

AStatusReportonFullyRealizingtheValueofOffice365

RequirementsforAcceleratingValue

Conclusions

Q&A

OurVantagePointonOffice365Deployments

1thousandorganizationsmovedtoOffice365

6millionusersmigratedandonboarded intoOffice365

10yearsmovingclientstoOffice365(anditspredecessors)

3.7millionusersmanagedbyouronboardingcenter

ThePromiseoftheOffice365Cloud

Office365PlansandOptions

Office 365ServicesOffice365BusinessEssentials

Office365Business

Office365BusinessPremium

Office365Education

Office365EnterpriseE1

Office365EnterpriseE3

Office365EnterpriseE5

Office365EnterpriseK1

Office365Platform ✔ ✔ ✔ ✔ ✔ ✔ ✔

ExchangeOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔

SharePointOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔

OneDriveforBusiness ✔ ✔ ✔ ✔ ✔ ✔ ✔

SkypeforBusinessOnline ✔ ✔ ✔ ✔ ✔ ✔

OfficeOnline ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔

Office365ProPlus ✔ ✔

ProjectOnline ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost ExtraCost

PowerBI ✔

YammerEnterprise ✔ ✔ ✔ ✔ ✔ ✔ ✔

AzureRightsManagement(RMS) ExtraCost ExtraCost ExtraCost ExtraCost ✔ ✔ ExtraCost

Source:MicrosoftTechNetArticle“Office365PlanOptions”datedMarch15,2017.

Workanywhere

Emailandcalendaronthego

Store,syncandshareworkfiles

Runmoreeffectivemeetings

Worklikeateam

Office365EnablesUserstobeMoreProductiveandCollaborative

Sourceofimage:Microsoft

Outsourcecommodityfocusandactivity

Reduceplatformcosts

Deliverthelatesttechnologies

Nobuildleadtime

ToincreasethebusinessvalueofIT,ITmustshiftfocus,energy,andinvestments.

HowOffice365helps:

Grow&Transform

Run

FocusonevolvingThebusiness

Focusonmaintainingthetechnology

Maintain Evolve

ITROI

Sourceofcontentandvisuals:Microsoft

TheTotalEconomicImpactofOffice365

Payback of2MonthsThepointintimewhenthevalueproducedequalsthe

initialinvestment

NPVof$5,936/userThepresentorcurrentvalue

of(discounted)futurenetcashflows

ROIof321%Ameasureofaproject’s

expectedreturninpercentageterms

Source:ForresterReport"TheTotalEconomicImpact™OfMicrosoftOffice365”

AStatusReportonFullyRealizingtheValueofOffice365

Goodmorning

ApplicationleadersoverseeingmigrationstoMicrosoftOffice365willfailtomaximizethereturnoninvestmentunlesstheyexploitthefullpotentialoftheircloudofficesubscription.- GartnerMaximizetheValueofOffice365orGSuitebyMakingItPartofaDigitalWorkplaceProgram,January2017

Gartner’sViewofOffice365UsageSource:“ImplementingOffice365:GartnerSurveyResultsandAnalysis,”May2016

SharePointOnline

ExchangeOnline

Office365ProPlus

OneDriveforBusiness

SkypeforBusiness

Yammer

PowerBIMobileDeviceManagementforOffice365

ProjectOnline

Office365Groups

ExpressRoute

Office365Video

AzureRightsManagement

49%70% 46% 41% 35% 12%

7%8% 7% 5% 4% 3%

10%

1%

Office365Planner

TheOffice365UsageWe’reSeeing

3%Office365usersareactiveonYammer

21%Office365usersareactiveonSharePointOnline

36%Office365usershaveusedExchangeOnline

15%Office365usersuse OneDriveandSkypeforBusiness

Basedonthe3.7Millionusersmanagedbyouronboardingcenter

What’sCausingtheSlowAdoptionoftheCloud?

AnITSkillsGapITteamsarelackingthe

requiredcloudandautomationskills

LackingUserSupportEnd-usersarenotprovided

withthesupporttheyneedtosucceed

UnnaturalProgressionThesequential rolloutofcloudcapabilitiesactuallyhinders

end-useradoption

ThereareThreeContributingFactors

AnITSkillsGapisImpactingCloudAdoptionSource:IntelSecurity,January2017

85%oforganizationshaveaskillsshortagethatisimpactingtheircloudadoption

Source:BuildingTrustinaCloudySky,January2017,IntelSecurity

End-UserAdoptionisSlowedbyaLackofCommunications,TrainingandSupport

%AGREE

Endusersareawarethat[service]hasbeenmadeavailabletothem

Seniormanagementhasendorsed theuseof[service]

Drivingadoptionof[service]amongendusersis/wasahigh-priority

Specificindividualshadaresponsibilitytodriveusageof[service]amongendusers

Endusershaveafirmunderstandingofwhat[service]candoandthebenefits tothemindoingtheirjob

Endusershaveafirmunderstandingofhowtouse[service]

47%

46%

40%

36%

24%

19%

47%

44%

35%

31%

29%

26%

54%

45%

34%

26%

32%

30%

28%

26%

10%

22%

7%

10%

End-userawarenessisstillacommonblockertogreateradoption Greaterusagedrivesgreaterbusinessvaluerealization

Source:Office365CustomerResearchStudy,May2015,MicrosoftCorporation.

RequirementsforAcceleratingValue

StrengthenYourEnd-UserAdoptionCapabilities

SupportAugmentyourhelpdesktoprovideassistancewith

onboardingandsupportingusersaswellassupportingadmins

TrainingProvideastructuredend-user

educationprogramthatincludesself-helpresources,instructor-ledtrainingandsoftwarecoaching

CommunicationsEncourageadoptionbyalertingend-usersofnew servicesandpointingthemtotherelatedtrainingandsupportresources

EstablishaFormalEnd-UserAdoptionProgram

AugmentYourCloudDeploymentCapabilities

Data Migration• Scope&Timelines• UserImpact&Technical

Support• ValidateDataIntegrity

WorkloadConfiguration• Assessment&Deployment• EstablishPolicies&Controls• EstablishSecurity&

Compliance

Technical Onboarding• ProjectScoping&Mgmt• StaffAugmentation

Requirements• Communication&Education

CloseYourCloudChangeManagementSkillsGap

EnhanceYourTenantManagementCapabilities

ProactiveMonitoring• TrustbutVerify• EvaluateServiceProblems• CommunicateBusinessImpact

CloudManagement• KnowtheOffice365Ecosystem• ImplementIndustryBest

Practices• LeverageCloudAgility&

Efficiency

AccountProvisioning• CloudDirectory

Synchronization• PasswordMgmt• Subscription/LicenseMgmt

CloseYourCloudManagementSkillsGap

Conclusions

Office365servicesprovidenewagilityandcapabilities.However,changecanbreakprocesses,frustrateusersandinterruptproductivitywhennotmanagedwell.- GartnerSolutionPathforImplementingOffice365,February2017

Questions&Answers

Howwecanhelp…

Office365ManagedServices• UserAdoptionCampaigns• ComprehensiveTraining• Office365ServiceDesk• AnalyticsandReporting• DelegatedAdminRights• ComplianceandSecurityMonitoring

www.binarytree.com/services/surround365

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