Post on 13-Jun-2015
description
DRIVING USAGE AND ADOPTIONOFVisual Collaboration
Visual Collaboration Experts Since 1995Cloud-Based Collaboration Services Provider Since 2011Design, Implement & Support Collaboration EnvironmentsExperts in B2B Visual Collaboration
ABOUT IVCi
“Why isn’t our video
system working right?”
“Why are my video
calls always distorted
and freezing?”
“Why can’t I ever getahold of IT for helpwith video?”
“I can never get my
presentations to show
up over video!”
“Why is no one usingour collaboration technology?”
COLLABORATION DEPLOYMENTS....
WHAT ARE THE PROBLEMS?
WHY DOES THIS HAPPEN?These problems tend to be due to failure in addressing the impact of newtechnology on the entire organization.
We can break down these problemsin to three core areas: technology needs, processes and procedures, and communication.
NEEDS
PROCESSES COMMUNICATION
If technology does not meet the needs of users within the organization then there will be a lack of usage.
When an organization does not have any de�ned processes or procedures for the usage of their visual collaborationtools adoption suffers.
A lack of communication among teams can result in a lack of adoption. Frequent and open communication regarding the reasons for change and the expected bene�ts are imperative for successful adoption.
FRAMEWORKFOR ADOPTION
When organizations embracecollaboration across their workforce, something truly remarkable occurs. Individuals come together with common goals and their collaborative power canaccomplish far greater things than each individual on their own.
TECHNOLOGY
SUPPORT
PEOPLE
PROCESS
EXECUTIVE SUPPORT& PLANNING
Visual Collaboration Plan
61% of CEO’s worldwide say that innovation is a priority or a primary focus within their business.
Gather executive support andcommitment to adoptingvisual collaboration.
Identify the role visual collaboration will play in your organization.
Determine key in�uencers within the organization.
IDENTIFY DRIVING &RESISTING FORCES
Cur
rent
Sta
te
Projected
State
Reduce travel time/expenses
Increase productivity of teams
Revenue Generating Activities More Engaging
Extend the reach of collaboration
Better work-life balance
Unfamiliarity with technology
Upfront capital expenditures
Complexity of technology
Driving Forces vs. Resisting Forces
when identifying desired role of visual collaboration
Lack of ownership
Unde�ned processes
Identify the ideal state of a visualcollaboration implementation.
Identify factors propelling the company to implement a collaboration solution.
Identify any roadblocks that couldprevent company from reaching goals.
?
?SET GOALS & EXPECTATIONS
Goals should be speci�c and measureable. Example: Reduce travel 20% the �rst year or achieve 75% adoption rate.
Reliable
Visual collaboration technology needs to work reliably in order to avoid user frustration.
SELECTING THE TECHNOLOGY
It is important to seamlessly integrate the collaboration solution so that the technology fades in to the background and the participants can focus on the meeting instead of worrying about the equipment.
Scalable
Consider future needs &the ability to scale thesolution as adoptionincreases.
Secure
Consider the security of the network, video equipment, and sensitiveinformation.
Consistent
Consistency of the technology needs to be amain focus to ensureadoption and usage.
CONFIGURINGTECHNOLOGY
Performance Compliance: - Gaps in resources, impact on network.
Hardware/SoftwareCompliance: - Dial plan, proper system con�gurations.
Security Compliance: - Auto-answer diabled, �rewalls, encryption.
i
De�ned
Easy to use
Structured
Repeatable
Implementing a new technology can have a dramatic effect on the way employees do their jobs so it isvery important to de�ne and structure the processes required for an effective collaboration session.
DESIGNING PROCESSES& PROCEDURES
Team dedicated to supporting day to dayoperations.
Identify staf�ng requirements, roles &responsibilities.
De�ne processes around: - Conference Scheduling - System Monitoring - Change Management - End User Support
Teamwork
MANAGING THEVIDEO ENVIRONMENT
DISSEMINATING TO THE PEOPLE
ExpertiseExperience
.......
......
Culture Ownership
Frequent and open communication regarding the reason for implementation and the expected bene�tsfor both individuals and the organization is necessary for driving adoption.
Create a detailed communicationsplan.
Develop usage materials & referenceguides.
Plan launch event with training sessions.
LAUNCHPROGRAM
DRIVINGCONTINUED USAGE
Usage Mapping Trend Analysis Overall Evaluation
Simply implementing visual collaboration will not produce the results companies hope for. Senior management must continue to drive adoption of the technology, starting with usage and adoption.
Document Success Stories
?ADVANCED REPORTING
“Organizations realize an average bene�t of $10.66 for every $1 they spend on Analytics.” - Nucleus Research Analysis
HOW IVCi CAN HELP
Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best practices within the organization for consistent visual collaboration management
Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.
Technology
Process
People
?QUESTIONS??
To Learn More, visit www.ivci.comor tweet us @IVCiLLC
Corporate Headquarters601 Old Willets PathHauppauge, NY 11788800-224-7083
®
HOW IVCi CAN HELP
Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best practices within the organization for consistent visual collaboration management
Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.
Technology
Process
People
Technology
Process
People
HOW IVCi CAN HELP
Business Video AssessmentA thorough analysis of an organization’s collaboration objectives and provision of technical recommendations for a successful deployment
Video Operations Program
Rollout/Adoption Services
Creates a series of processes and best practices within the organization for consistent visual collaboration management
Promote the introduction of visual collaboration technologies in to the workforce through a well-de�nted rolloutplan complete with usage materials andguides.
Technology
Process
People