Post on 01-Nov-2014
description
Do’s and Don'ts of Training!!
Objectives•All of us are required to facilitate a workshop back in our countries – what to do!!!!
•We pitch to cause an action or reaction
•The skill set is simple; but we have all suffered through bad presentations
•Training and practice can improve your skills
•Strong presentation skills can help you deliver
Presentation skills improve with use
Think about your presentation experiences • What did you do well?
• What should you have done differently?
How important is it to do better?
“There are two types of speakers: those who are nervous and those who
are liars”
-- Mark Twain
What we’ll cover today
Developing your presentation• Content – focus on key messages
• Look
• Delivery
Do’s and don’ts
Taking questions
Problem solving
First, decide why you are presenting
Establish the purpose of your presentation• Issue a “call to action” • Share information
Ask yourself• Who is my audience?• How much do they know?• What are their concerns?• What are their key metrics/issues?
• Build a bridge between you and your audience
Planning
•Who are you talking to?
•Why are you talking to them?
•How long have you got?
•What story are you going to tell?
Then, structure your presentation
Introduction • Who you are and why you are there• Key messages
Body • Reinforce key messages • Break information into sub-sections • Make one point at a time
Conclusion • Summarize key messages• “Ask for the order”
Conclusion
Body
Intro
“Boil down” your key messages
Key Messages: • 2 or 3 things you want audience to know or take action
• “Sound bites” that will be remembered
Key messages are• Clear
• Memorable
• Simple
Intro
Make your case in the body
Reinforce your key messages with supporting material
• Research or data
• Examples and personal anecdotes
• Supporting text and graphics
Body
Intro
Reinforce your case in the conclusion
Conclusion
Body
Intro
• Summarize key messages
• Be specific about what you want
• Ask for the order
• Make quick ties back to supporting data
• Highlight next steps
Supporting text & graphics should do just that
Less is more
Limit bold, italics and CAPITALIZATION
Use easy-to-read colors and fonts
Stick to one font
You are also part of the message
The following Do’s and Don’ts are simple – but how many times do you see others – or yourself – on the “Don’t” side?
Performance• Don’t Apologise
• Speak loudly and clearly
• Use short simple sentences
• Avoid jargon and abbreviations
• Vary pitch, tone, volume, speed and pauses
• Avoid distracting mannerisms
• Keep an eye on the remaining time
How you say it is as important as whatyou say
Verbal Do’s • Deliver key messages
• Use plain language
• Engage audience
• Use delivery techniques - Flags– “The most important thing I want to
say is...”– “There are three things I want you to
remember…”
Verbal Don’ts• Rush your delivery
• Drag out your delivery
• Use jargon or acronyms
• Read script/slides
• Speak in monotone voice
• Apologize for your charts, your content
• Use fillers such as “um,” “ah,” “er,” “like”
Your body also “talks” to your audience
Body Language Do’s• Hold yourself confidently
• Use eye contact
• Use natural gestures
• Engage your audience
• Smile
Body Language Don’ts• Stand slumped over
• Look at the ground
• Use distracting, nervous movements
• Jiggle change or keys
• Turn your back to the audience
How not to get tripped by questions
Consider questions in advance and prepare responses
Take time to formulate a response
Deliver key messages in your responses
Even irrelevant questions are opportunity to reinforce messages
Don’t get defensive in tone or body language
If you don’t know the answer, say so
You can manage your nerves
Practice makes perfect (and more confident!)
Visit workshop venue in advance • Become familiar with layout
• Secure and test all equipment
• Have glass of water nearby
Remember that you are the expert
Realize the audience wants you to succeed
Tackling other issues
What do you do if…You have 15 minutes instead of the planned hour• Talking fast won’t work• Limit yourself to the key concepts of each section• Or, skip the visualsYou lose your train of thought• Pause, collect yourself and start againThe decision maker doesn’t show up• Go on with the show• Make your appeal to delegates
Tackling other issues
What do you do if…
The projector breaks• Bring hard copies of your pitch
People are holding a distracting side conversation• Pause and ask if there are any questions
• Move closer to them to get their attention
• In some cases, ask if they would prefer to reschedule
There are three key aspects to effective presentations
Content (focus on key messages)
Look
Delivery
Conclusion
Body
Intro
Choose your delivery vehicleGeneral considerations• Audience size
• Content
• Location
Use Power Point if your presentation is• Data and information-heavy
• Contains detailed or complicated material
• Requires graphic support to help make the case
Whatever vehicle you choose, keep time parameters in mind when developing your presentation
Getting Started• Introduce yourself
• Tell participants what will be covered and what they will gain
• Explain the timetable and the activities
• Point out the location of facilities (food, bathrooms, etc.)
• Find out what people already know and what they are interested in learning
• Make them feel at ease
THANK YOU
Questions
SOURCE
This presentation was adapted from:
membership.acs.org/y/ycc/download/Effectivepresentations.ppt