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[Document Title]

NOTICE

Classification: Genpact Internal

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Sanjay Srivastava, Chief Digital Officer, Genpact

Putting AI to work:Lessons learned

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Agenda

• Defining AI for the enterprise

• Putting AI to work – our lessons learnt

• A practical approach we are using

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Reasoning Interaction

Learning

Defining AI in the enterpriseand separating it from intelligent automation

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Domain knowledge is key to AI

Reasoning Interaction

Learning

Distillation

Goal Directedness

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Three business models for AI in the enterprise

Optimize

operations

Transform value

proposition

Create

compelling

journeys

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AI: Optimizing operations

1.

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AI: Creating compelling journeys

2.

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Transform value proposition:wealth management

AI: Transforming value propositions

3.

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Genpact is on a large digital transformation journey

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Making AI work:1. Gearing for two-speed

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Making AI work:2. Driving governance

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Making AI work:3. People matter

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Three keys to enterprise adoption:

ModularityIntegrationGovernance

Genpact Cora

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Summary• Get started now• Approach AI as a board-level strategy• Get governance right

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“Transformation isn’t about improving. It’s about rethinking.”

Malcolm Gladwell

Thank youe: sanjay@genpact.ai