Post on 02-Apr-2015
Do you know ANI/ALI?
2012 AZ APCO/NENA State Training Conference
Emily Garcia
9-1-1 vs. Non-Emergency What is the difference between a
9-1-1 call and a non-emergency call?
ANI/ALIMapping Capabilities
Your job remains the same: Obtain Pertinent Information, Deliver
Quality Customer Service, Document Accurate Information in Case Comments, etc.
Performance Objectives
Analyze the parts of the ANI/ALI screen
Understand the difference between landline, cell phone, and VoIP technology
Identify how different call types will plot on a 9-1-1 map
What is ANI/ALI?
“Super-Duper Caller ID Screen”
MSAG Database Cell Tower
Routing/Programming
Landline ANI/ALI Display
Landline ANI/ALI Display
Landline ANI/ALI Display
Landline ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
Cell Phone ANI/ALI Display
VoIP ANI/ALI Display
VoIP ANI/ALI Display
VoIP ANI/ALI Display
Mapping Display
Putting It All Together
Emily’s Thought Process/Flow Chart
Phone Rings
9-1-1 Non-Emerg
Process CallLandline Wireless
Process CallWPH1 WPH2
RetransmitProcess
Call
Questions?
Emily Garcia
Pinal County Administrator(9-1-1/Training)
520-866-5119
Emily.garcia@pinalcountyaz.gov
Resources
Pinal County Sheriff’s Office Communications Special Orders
Pinal County 9-1-1 Office Policies and Procedures
State of Arizona 9-1-1 Office