T H E W E B I N A R W I L L B E B E G I N N I N G S H O R T L Y

w i t h B u s i n e s s & L i f e C o a c h

Sonia Byrne, CHRPThursday, January 26th, 2011 from 12:00 pm to 12:30 pm EDT

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Discover The Power of Word Choice in Your Daily

Life

• Words account for only 7% of the total communication puzzle

• Ineffective or poor word choice has significant consequences in your business (and personal) relationships.

• Some words are just more emotionally and psychologically charged for people

In Business………Your Word Choice MATTERS!

Words

Tone

Body Language

The Communication Puzzle

Have you ever felt that your business message did not “land” as you intended?

Here are some reasons why this may happen...

• Some messages unintentionally create an emotional reaction for people

• Offended• Confused• Angry• Judged

Psychological Reactions

• Body Language• Facial Expressions• Pitch or Volume of Voice• Tone/Inflection• Spatial Distance

Psychological Reactions

Consider the impact of these words in your Daily Business Communication:

ButWhy

ShouldTry

The Four Most Negatively “Charged” Words

• But = And...

• Why = What’s important? or How?

• Should = If I/you wanted to I/you could...

• Try = I will...

The “Replacements”

1. Reduce Confusion & Misunderstanding• Recap conversations and meetings

2. Deflate Conflict Situations• Ask Questions

3. Practice the 180 Degree Approach• You be the Audience

3 Ways to Reduce Miscommunication

Contact Information

Sonia ByrneBusiness & Life CoachLove What YOU Do! Career Coachingcoach@soniabyrne.com416-728-1177

Jay RosalesDrake Internationaljrosales@na.drakeintl.com416-216-1070

February 9th, 2012, 12:00 pm EST to 12:30 pm EST

Make Better Hiring Decisions by Considering Personality

>> Presented by Laura Plant, Manager, Talent Management Solutions, Drake International

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Thank You