Post on 03-Jan-2016
description
Discharge Teaching,Making It Stick
Daren Smith BSN
Surgical Management Professionals600 S. Cliff AveSioux Falls, SD 57104www.smpsd.com
Discharge Teaching,Making It Stick
Back to Basics Adult Learning Theory Visual Marketing Theory Creative Solutions to a complex
problem
Discharge Teaching,Making It Stick
“If telling were the same as teaching, we’d all be so smart we could hardly stand it.”
-Robert Mager
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Back to Basics
Goals of Discharge Teaching Prevention of Complications Self Care- Promote Healing Risk Management Provide and exceptional patient and
family experience
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Back to Basics
5 W’s Who
Who need to be involved- Significant other/Parent/Caregiver/Etc.
When At first contact
Why Goes back to the Goals
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Back to Basics
5 W’s What
Diet Activity Wound/Dressing Care Discharge Medications Discharge follow-up Instructions for follow-up sooner
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Back to Basics
5 W’s Where
Good learning environment
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Adult Learning Theory
Most influential work was done byMalcolm Knowles in the early 70’s
Identified 6 principles of Adult learning
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6 Principles of Adult Learning
1. Adults have a need to know why they should learn something.
Discharge teaching should include rationale or reasons for learning.
The benefits of learning self care must be clearly communicated.
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6 Principles of Adult Learning
2. Self-Concept Adults have a deep need to be seen by others
as being capable of caring for themselves. Discharge instructions can be presented
preoperatively and reviewed at discharge.
3. Role of Experience Adults have a wealth of experiences, should be
used as a tool of engagement. Find out about their experience
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6 Principles of Adult Learning
4. Readiness to Learn Adults become ready to learn when they perceive
a need to know. Be careful not to present information too early
5. Orientation to Learning Youth have a subject centered orientation, Adults
have problem centered orientation. This is actually an advantage to discharge
planning. Adults learn with the intention of ”using it”
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6 Principles of Adult Learning
6. Motivation to Learn Internal motivators (self esteem, power,
achievement, etc.) are more potent and persistent in the Adult
See Principle #1- Adults may not be motivated to learn unless they perceive a need.
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Adult Learning Theory
In Summary:The adult learner has need to
understand how the discharge instructions will benefit them, how it fits with their existing knowledge, and reinforces their autonomy.
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Visual Marketing Theory
Concept of Visual Marketing
Tools of Visual Marketing
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The Rules Visual Marketing
Do this:
Large high contrast color text in sentence format with serif style font
Not This:Small light over-stylized text IN ALL CAPS with a scripted font
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The Rules Visual Marketing
Do this:Use space to convey your Message Not This: Needless graphics only distract
The Rules Visual Marketing
Use photographs instead of illustrations and place at left with text on right.
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Wash hands before dressing change
The Rules Visual Marketing
Use of color Text should be Green, Red, Black,
or Navy Blue Text on a white background is easiest
to read Colors can evoke certain emotional
responses. Be aware of what you are conveying.
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The Rules Visual Marketing
Use of Language - Scripting Use of powerful language
You, Money, Benefits, Why, Health, Love, Proven, Safety, Results, etc.
Use of powerless language Nonverbal Hesitations (umm) Verbal Hesitations (you know, like) Formal Language (therefore, consequently) Intensifiers (really really or very very)
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Creative Solutions
Video Instructions Instructions in text format
Dressing Change: DIY FTITM Wash Hands b4 & aft
Text reminders www.ohdontforget.com www.textreminders.net
What creative things have you seen?20
Discharge Teaching,Making It Stick
Back to Basics Adult Learning Theory Visual Marketing Theory Creative Solutions to a complex
problem
Any Questions?21
Discharge Teaching,Making It Stick
Daren SmithDaren.smith@smpsd.com
Surgical Management Professionals600 South Cliff Ave
Sioux Falls, SD 57104www.smpsd.com
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