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www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Disaster Preparedness
Managing Crisis Through Planning
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Iwatsu Overview
• Iwatsu Electric 75 years making communications systems
• Iwatsu Voice Networks local application software development
• Enterprise Communications Server (ECS) 1024 port CPE
• QuadFusion Technology SIP,H.323.,TDM,VOIP
• 250 North American dealers
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
• A 2006 AMR Research study showed that only 32% of businesses have a disaster preparedness plan in place.
• According to a Harris Interactive survey in 2004, 54% of executives from Fortune 1000 companies admitted to having a technology disruption because they weren’t adequately prepared.
• KPMG Risk Advisory Services and Continuity Insights Magazine conducted a 2005 survey that reported 43% of businesses damaged in a disaster close for good.
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Crisis versus Disaster
• Crisis – A crucial or decisive point or situation; a turning point.
– Loose your T1/PRI/Power– Hackers– Server/Equipment failure
• Disaster - An occurrence causing widespread destruction and distress; a catastrophe– Flood– Terrorism – Pandemic
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Hackers and Equipment Failure
• More likely that risk will come from someone INSIDE your company!
– Internal controls, policies and procedures– Firewall – Anti-Virus/Anti-Spyware software– Backup data
• Fault Tolerant servers• Power Failure back-up• Redundant mission critical components
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
But What About Catastrophic Loss
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Backup Alternate Location
Location 1 CPE Backup Location
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Hosted PBX
• Acts as primary and backup
• Minimal CPE• Location agnostic• Customer transparency• Iwatsu embraces both
CPE and Hosted solutions with 1IP Voice
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
Hosted Services
• Reverse 911• Mass telemarketing• IVR• Iwatsu partners with
Aizan for application based hosted services
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
USA – Case Study
• Employees call in to IVR report whereabouts
• Use ID number to get job specific information
• Outbound calling contacts all 10000 employees in under 5 minutes
Employee Emergency Accountability Response System
www.itexpo.com
October 10-13, 2006• San Diego Convention Center, San Diego California
• Plan for crisis and disaster• It’s better to be prepared and not
need it, than to need it and not be prepared.
• We want you to be part of the 50% that recovers!
• Visit Iwatsu Booth 812