Canadian Forest ServiceCanadian Forest Service

Directory of Expertise and Directory of Expertise and SkillsSkills

Canadian Forest ServiceCanadian Forest Service

Directory of Expertise and Directory of Expertise and SkillsSkills

Presented to

Natural Resources Canada

NRCan On-Line Steering Committee

February 22, 2005

2

OUTLINEOUTLINEOUTLINEOUTLINE

Knowledge Knowledge Management Management FrameworkFramework

KM Project ExamplesKM Project Examples

Directory of Directory of Expertise and SkillsExpertise and Skills

3

An opening thought…An opening thought…An opening thought…An opening thought…

“When one is not really sure of the problem, knowledge management becomes very complicated.”

Stephen Denning (1999)

4

Knowledge Management Knowledge Management FrameworkFrameworkKnowledge Management Knowledge Management FrameworkFramework

People learning, motivation,

rewards, incentives

Organization roles, responsibilities, authorities, resources

Processes

lessons learned, best practices, work routines

Content

forestry data, information & knowledge

Toolsinfrastructure & systems to

capture, store, share content

5

Knowledge Management StructureKnowledge Management StructureKnowledge Management StructureKnowledge Management Structure

6

OUTLINEOUTLINEOUTLINEOUTLINE

Knowledge Knowledge Management Management FrameworkFramework

KM Project ExamplesKM Project Examples

Directory of Directory of Expertise and SkillsExpertise and Skills

7

CFS BookstoreCFS Bookstore Disseminating Disseminating knowledgeknowledge

8

Knowledge Assets Inventory Knowledge Assets Inventory Capturing &Capturing & Sharing Sharing knowledgeknowledge

9

Briefing Note DatabaseBriefing Note DatabaseOrganizational Organizational integrationintegration

Briefing Note DatabaseBriefing Note DatabaseOrganizational Organizational integrationintegration

User Interface(The Web)

CFS staff

Password

via CFS Intranet

View only

Administrative Interface(The Database)

CentresBranchesExecutive Services

Password

10

Briefing Note DatabaseBriefing Note Database Preserving & sharing Preserving & sharing knowledgeknowledge

Briefing Note DatabaseBriefing Note Database Preserving & sharing Preserving & sharing knowledgeknowledge

11

E-800 Service E-800 Service Frequently Asked Frequently Asked QuestionsQuestions

12

E-800 ServiceE-800 Service Work Work ProcessesProcesses

E-800 ServiceE-800 Service Work Work ProcessesProcesses

13

OUTLINEOUTLINEOUTLINEOUTLINE

Knowledge Knowledge Management Management FrameworkFramework

KM Project ExamplesKM Project Examples

Directory of Directory of Expertise and SkillsExpertise and Skills

14

Directory of Expertise Directory of Expertise Capturing & sharing tacit Capturing & sharing tacit knowledgeknowledge

Directory of Expertise Directory of Expertise Capturing & sharing tacit Capturing & sharing tacit knowledgeknowledge What People know

Submission Processes

Organizational review

Intranet Tools

Context of CFS Content

15

Directory Of Expertise & SkillsDirectory Of Expertise & SkillsWhy develop DOES?Why develop DOES?Directory Of Expertise & SkillsDirectory Of Expertise & SkillsWhy develop DOES?Why develop DOES?

Basic building block of knowledge management Identifies tacit knowledge (experience & skills) Identifies knowledge sources (people who know) Facilitates finding knowledge (ask an expert) Supports sharing knowledge (communities of

practice) Baseline for managing corporate memory

(succession planning)

16

Development ProcessDevelopment Process

Approval

Review existing directories

Pilot testing

Test prototype

Establish DOES Task Group

Select approach & content

Design & develop prototype

Spring 2003

Fall 2003

Fall 2004

Winter 2003

Spring 2005

2004

2005

17

DemonstrationDemonstrationDemonstrationDemonstration

Static demo

Live demo

Continue

(Explorer as default browser only)

18

Getting StartedGetting StartedGetting StartedGetting Started

19

Enter Expertise & Skills - 1Enter Expertise & Skills - 1Enter Expertise & Skills - 1Enter Expertise & Skills - 1

20

Enter Expertise & Skills - 2Enter Expertise & Skills - 2Enter Expertise & Skills - 2Enter Expertise & Skills - 2

21

Enter Expertise & Skills - 3Enter Expertise & Skills - 3Enter Expertise & Skills - 3Enter Expertise & Skills - 3

22

Enter Expertise & Skills - 4Enter Expertise & Skills - 4Enter Expertise & Skills - 4Enter Expertise & Skills - 4

23

Administrator View Administrator View Administrator View Administrator View

24

Search by Employee Search by Employee Search by Employee Search by Employee

25

Search By ExpertiseSearch By ExpertiseSearch By ExpertiseSearch By Expertise

26

DOES LinkagesDOES LinkagesDOES LinkagesDOES Linkages

Departmental Personnel System

Upload photos from PCs

CFS Publications Database

Related employee URLs

CFS Knowledge Asset Inventory

External employee profiles (under development)

27

Connecting the DotsConnecting the DotsPreparing a Briefing Preparing a Briefing NoteNote Briefing Note Database

Is there a previously approved BN?

Directory Of Expertise and Skills Who knows something about this?

CFS Bookstore Has anything been published?

Knowledge Assets Inventory What else is available about this?

28

Leveraging CFS KM ProjectsLeveraging CFS KM ProjectsLeveraging CFS KM ProjectsLeveraging CFS KM Projects

Presentations to describe and demonstrate KM projects and processes

Access to IT/IM/KM processes, systems, and infrastructure

Case Studies Web Site to publish, promote, and provide external access to project descriptions

Consultation with KM developers to provide advice and share experiences