Post on 21-May-2020
Digitally Facilitating On-The-Job Training Enterprise Case Study Transform Lynn Wong (DHL Express) 1 November 2018
Supported by
Background
All managers in the organization were challenged to
innovate with digital disruption
I am to leverage technology to create more effective and engaging learning interventions
What is the Game Plan?
ManagementChallenge
• BeganatIAL
• Ipar7cipatedinalearningcircle
MyjourneyofIdea7on
OurOrganiza7onCulture
Reviewingtheelements
Roles&Skills• Trainer• Manager• Employee
Reviewingtheelements
ChangesinBusinessLandscape• DigitalTransforma7on
• MillennialImageSource:Unsplash
Reviewingtheelements
ChallengesforL&DProfessionals
Source:CenterforManagement&Organiza7onExcellence
Reviewingtheelements
L&DModels• Kirkpatrick• 702010
ImageSource:HRExchangeNetwork
Reviewingtheelements
StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
MyDigitalL&Dframework
StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
MyDigitalL&Dframework
StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
Deliverymodeelearning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
MyDigitalL&Dframework
StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
DeliverymodeE-learning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching
MyDigitalL&Dframework
StakeholderRole Tradi7onal WorkinProgress Transforma7onal(goal)
SME&Educator Trainer Facilitator PerformanceAdvisor
TeamLeader Manager Facilitator&Manager Coach&Manager
Learner Passive Proac7ve HighPerformers
702010model 10 20 70
Kirkpatrickmodel Level1&2 Level1&2 Level3&4
DeliverymodeE-learning,webinar,classroomworkshop,
COP,coaching,mentoring,feedback
OntheJoblearning,integratedworkplace
TrainingSkills Teaching,Training Facilita7on&Coaching+DigitalFacilitaDon&coaching
DigitalizaDon LearningCircles
MyDigitalL&Dframework
o Todeliverstructured&collabora7veexperiences
o Toeffec7velycombinesynchronoustrainingandasynchronouslearning
o Todesigninterven7onsbasedondataandevidence
LearningCirclesoriginatefromaconceptofStudyCirclesfromSwedenandtheScandinaviancountries.Studycircleshavebeenasuccessfulformofinformallearningforover150years.
Solu7on-ing
• DigitalPublishing– ToenableourSMEstocreatedigitallearningcontent
• DigitalFacilita7on– Toenableourmanagerstocoachtheirteam
• DigitalTechnology– Tou7lizearobust,easy-to-uselearningpla_orm
Solu7on-ing
1. Wesetthepilottoacross10regionalbusinessroles
2. Wedesignedaninterven7onto“pull”andprac7cedigitallearning
3. Wedeliveredacombina7onofvirtual&face-to-facesession
Managementapprovalandsupport
Pilo7ng
Pilo7ng
02468
Tocontextualizeyourneedsfordigitallearning
Toexplorecrea7ngdigitallearning
content
toexploreprac7cingdigitalfacilita7on
ParDcipantsWhichofthe3outcomesaremostrelevantforyou?
ParDcipantsYes,100achieved
No,100notachieved
Notyet,canbeimproved
Notevenclose
Withwhatyouhaveheard,doyouthinkwehaveachievedourgoal?
0 1 2 3 4 5
Yes,Completely
No,notatall
Notsure
ParDcipantsDoourSalesleaderscoachinaconversa7onal,structuredmannerinthefield?
02468
10
e-learning Classroom SelfLearning Blended(Classroom&e-
Learning)
ParDcipantWhatarethemainmode(s)oflearning?
Presen7ngresultstomanagement
Presen7ngvideosummarytostakeholders
Aggrega7ngdata
1. Coachingon-the-job&in-the-field
• Isthereaneedfordailyprac2ceonskillsknowledgeandtovalidatetransferofknowledge?
2. Newhire,internonboarding
• Isthereaneedtoreduceface2meoftrainers,increaseproduc2vityandreduceduplica2onofwork?
3. Buildingdomainexper7se
• Howdowereplicateexper2seandscaleknowledge?
Outcome–3learningcircletopics
1. Applica7onofdigitallearning&digitalfacilita7onisnothard
2. What'sneededisthemindsettochallenge.Thewillingnesstotryandmeettheneedtotransform.
Takeaways
3. LearningCirclesonWiztangoenablesustoexperimentnewwayoflearningthatiscri7calforournewgenera7on.
Itsetsapaceforinnova7onandcrea7vity
Takeaways
4. DigitallearningthroughLearningCirclesencouragesourlearnerstobeproac7velearners
5. WecanleverageWiztango&LearningCirclestoenablemanagerstoeffec7velyOJTin-the-fieldandtrainerstoleverageondomainexpertstopermeatelearning
Takeaways
• 3 topics – Sales skills – Industry vertical – Coaching
• Coaching teams on design, development & delivery of learning circles on Wiztango
• Schedule pilots in Q4 & Q1
WorkinProgress