Post on 10-Jan-2016
description
Digital Transformation …
Better Business through Improved Operations
Return on Investment- 135%
*Study done by Deloitte for one of Newgen Customers
Exception-
Missing Documents
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Digital TransformationOmniScan
Physical Document Newgen Enterprise Scanning Solution
Phas
e -1
Phas
e -2
OmniDoc Server
Approval
Document Approval Online
Archival
Monitoring, Tracking & Reporting
Secured StorageScanned Documents along with Indexed Data is Uploaded to OmniDocs (Document Management System)
Approvals for Scanned Documents along with Exception Handling (Omni Flow) & Monitoring (BAM)
ScannedDocument
Physical Document
VerifyDocument
Discrepancy Resolution
Comprehensive Product Range
Industry Domain Expertise
Enterprise-wide Coverage
Rapid Deployment
Mission-critical Process Support
Value for Money
• Products in Enterprise Content Management, Business Process Management and Customer Communication Management.
• No 1 in India.• Global footprint in 50 countries• 1200 people strong 20 years old organization• 40 Patents for its own products
Newgen Overview
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India
USA
Canada
UAE
Singapore
Offices
BPM and ECM MQ recognition 2011 Wave Report for DOCCM (Document Output for Customer Communication)
Decision Matrix for BPM, 2011 “Top 3 Value for Money BPM Vendor”
2013 Global Software Leaders Report
2011 Market Share Report
2011 Market Share Report
Some of Our Prestigious Customers
Banking & Finance
Insurance
BPO & Shared Services
Others
Telecom
Common Thoughts on top of your mind
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Growing Customer Expectations,
Customer Loyalty
Acquire & retain Customers, Customer
Life time Management
Optimize Channels, Maximize ROI
Tap Hidden Market Potential, Deploy
Revenue Generating Services.
Boost Retention rates, More Personalized
Services
Pain Areas – Process Management
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Risk of damage or loss, when files are physically moved
between locationsUniform Distribution of work
Exception HandlingLeakage of Information
&Duplication Costs
Real Time Monitoring (Current status of data or resources)
Newgen Product Suite
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Advantage of Digital Transformation
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Fill in Forms/Generate
Document
Check documents for
Completion
Executive at Branch
Head Office
Initiate the Process
Process
Courier documents to Central Head
Office
Manual Document Handling
Parallel Routing
Rule based Routing
Can view electronic images for reference
Image Assisted Data Entry
Automatic escalations
Automatic Archival of Documents SLA Management
Exception Management
Update the Process Online
As Is Process Digital Transformation
Send Physical Files to Centre
Validations & Checking the
details Approval Process
Exceptions handled at this
stage
Verification becomes easier
Documents scanned and
uploaded
Visibility at Head Office
Index the documents
Images sent to Central Head
Office
Process Monitoring
No Physical movement for resolutions
Automatic Document Archival
Reduction in Turn Around Time
Value Adds
Newgen Phase I Solution Approach
End To End Newgen Solutioning –Phase I
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Scanning (OmniScan)
Archiving (OmniDocs)
Physical Tracking Of Documents (RMS)
Powerful Document Scanning Support
&Simplified integration with
DMS and Workflow solutions
Physical Document Tracking with Retention and disposition Policies
& Ensuring Regulatory
Compliance
Centralized Conceptual Document Repository
with various operations&
Secured User & Rights Management
Newgen Phase II Solution Approach
End To End Newgen Solutioning - Phase II
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Scanning (OmniScan) Workflow automation (Omni Flow)
Archiving (OmniDocs)Business Activity Monitoring – Real
Time Reports
To Sum it up
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Timely access to information
Improved use of information Greater collaboration Associated cost benefits
Faster turn around times Greater compliance No redundancies Elimination of non value add tasks Improved cost of operations
Greater compliance & governance Adoption of right and optimized processes Reduced training time and costs , Quick
on-boarding Faster expansions
Leaner operations Greater control on operations Effective use of resources Substantial cost benefits
Greater focus on value add task Leverage on best cost-quality model Leaner operations Greater focus on business Highly productive organization
Digitize
Automate
Standardize
CentralizeOptimize
Case Studies
Challenges:
• Reduction in Bill Payment Cycle
• Auditory Compliance
• Cost Reduction
• Efficient utilization of capital assets and infrastructure
• Tracking and monitoring of work
Process Automated:
• Accounts Payable
Benefits:
• Seamless integration of Workflow with SAP
• Resource Optimization with a headcount reduction of 60%
• Turn around time brought down from over 5 days to under 3 days
• 135% ROI achieved over 3 years
• Additional benefit in retrieving documents for Auditory Compliance
135% ROI achieved over 3 years
Challenges:• Serving multiple entities across the globe• Developing an integrated framework with
multiple ERP systems - MFG Pro, BPCS etc, for three way match, cost codes verification
• Fulfill country specific localized version needs
Processes Automated:• Accounts Payable • Accounts Receivable • Vendor Bills• Freight Bills• Purchase Order • Purchase Requisition
Benefits:• Centralized processing of transactions in 3
locations for 25 countries
• Major Cost Reduction of transactions
• Country specific processes automated on single platform
• Comprehensive auditing facilities
• Implementation in English and Chinese language
Multi Lingual Implementation for SSC across 25 countries
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Lets make a difference together
Thank You_____________________________________________________________
Contact us to know more on Digital TransformationNewgen Software Technologies Ltd
D-162, Okhla Phase-1, New Delhi , Indiapartners@newgen.co.in