Digital Government: Not Complicated, Just Hard

Digital government: Not complicated. Just hard.

Tom Loosemore UK Government Digital Service

The Strategy is Delivery

GOV.UKTransformationIdentity AssuranceTechnologyPerformance

GOV.UK

25 of the most important transactions in government

GDSgov.uk/transformation

GDSgov.uk/performance

We're not here to change government websites.

We're here to change government.

Shape.Language.Process.

Recognise this process?

1. Write Policy2. Guess Requirements3. Procure IT system4. Inflict on Users5. Operate (aka Stasis)

It was broken before.

Now, it’s existential.

There is a better way.

Digital service design

“Reinventing services using the opportunities given to us by the Internet”

Get a room.

Gather a small, talented, multi-disciplinary team.

Make sure they understand the policy intent

Make sure they understand your values and your principles

GDSgov.uk/designprinciples

Then let them focus on user needs.

Do the hard work to

make it simple

Thank You

@tomskitomski

Digital Government: Not Complicated, Just Hard

Government & Nonprofit

Transcript of Digital Government: Not Complicated, Just Hard

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