The Digital Ecosystem of

the 21st Century

Matthew Egan

OmniChannel Mediaomnichannelmedia.com.au | @mattjme

- Digital Influences

- Great Digital Expectations

- Global Case Study: Uber

- Global Government Benchmarks

- The Future

Overview:

The Creation of Digital:

- Mobile

- Community

- Bandwidth

- Commerce

- Price

Digital Expectations:

- Ubiquitous

- Phygital

- On Demand

- Connected

- Personalised

Global Benchmark:

Digital Disruption:

Customer Driven Change

Digital Experience in Government:

The Australian Government:

The Future:

- Predictive

- Digitally Enhanced

- Real Time Phygital

- Bigger

- Cheaper

Thank you!!

Contacts:

Peter Nejaim, Founder

Email: peter@omnichannelmedia.com.au

Mobile: 0400 667 419

Matthew Egan, Editorial Director

Email: matthew@omnichannelmedia.com.au

Mobile: 0410 639 388