Post on 15-Apr-2017
Digital Customer Onboarding
SMART SECURE SAFE
Customer
Identity
Experience
360* View
Digital Customer Onboarding
Montfoort, April 21, 2016
Smart, Safe and Secure
ABOUT EVERETT Making identity matter
OUR DICTIONARY
SPECIALIST | LEADING | TRUSTWORTHY | ENJOY | TEAM
OUR SPECIALTY
IDENTITY MANAGEMENT | ACCESS MANAGEMENT | ACCESS GOVERNANCE |
PRIVILEGED ACCOUNTS | SMART AUTHENTICATION | IDENTITY-AS-A-SERVICE |
IDENTITY RELATION MANAGEMENT
EMPLOYEES customers things | |
“Identity Management is not only about control and keeping the wrong people out; It is about building relationships and inviting the right people in.”
Gerald Horst - CEO Everett
This is where the journey starts
Customer onboarding is the first step
Customer Identity
Experience
360* View
In putting the customer central stage
Onboarding enables what customers expect
Easy
Safe
Always and everywhere
Personal
Relation with people and
things
Understanding
Reuse data
Internal & external data
Customer
Identity
Experience
360* View
REALITITY CHECK
Complex authentication
Each channel with own portal
Multiple logins
No single experience
Different identities for 1
customer
Privacy not ensured
No control over personal data
Fragmented data
Customer
Identity
Experience
360* View
Customers leave organizations
When expectations are not met
Customer Identity
Experience
360* View
Digital Customer Onboarding should be
SMART SECURE SAFE
Smart Onboarding Omni-channel
Borderless
Social registration
Reuse of data
Safe Onboarding
Checked Identity
Known Identity
Iden
tity
Verifi
catio
n Unique Identity
Verified Identity
Level of Assurance
Secure Onboarding Strong authentication Reuse of the onboarding proces
?
Digital Customer Onboarding
SMART SECURE SAFE
Customer
Identity
Experience
360* View
*Thesis 1*
“Digital customer onboarding is mostly relevant for the
financial industry”
*Thesis 2*
“Digital customer onboarding is not an identity and
access management challenge”
Improve digital customer onboarding Making Identity Matter