At Burger Master

Person A: Assistant

You are an assistant at Burger Master. Welcome your customer. Take his/ her order. Ask if he/ she wants to make the order a meal. Ask the customer if he/she wants it for here or to go. Tell him/ her how much it is.

Situation 1

Today’s special is the Master Burger with double beef, extra cheese and a lot of bacon.

Situation 2

The King burger is a chicken burger with lots of onion rings.

Situation 3

You have to be friendly all the time. If anyone complains, say “sorry” and don’t give them their money back. The manager is not in today.

Person B (and C): Customer(s)

Situation 1

You are a customer at Burger Master. Go up to the counter and order food from the menu. Ask for today’s special. You only have 5$.

Situation 2

Go up to the counter and order food for you and your friend. You are interested in the King burger. Ask what’s in it. You don’t like onions or ice in your drink. Your friend wants something healthy. Ask for healthy options.

Situation 3

You have just started to eat your meal, but your burger is too cold and your French fries have too much salt on them. You are very angry.

Go to the counter and complain. Ask for another burger and French fries. You want to speak with the manager.

At Burger Master

Task instruction

Person A: Assistant Person B (and C): Customer(s)

1. Take your role cards and speak all three situations.

Situation 1: The customer orders food.Situation 2: The customer orders food and has extra wishes.Situation 3: The customer is unhappy with the food and complains.

Keywords are ok. Try it without

2. Decide for one situation, which you want to present.

Stand up and practice acting the situation

3. Present your dialogue You will get feedback from your classmates

10 minutes________ o’clock

5 minutes________ o’clock