Transcript of Developed by: Jane Pettit, M.S. UMHS Human Resources janep@umich.edu.
- Slide 1
- Developed by: Jane Pettit, M.S. UMHS Human Resources
janep@umich.edu
- Slide 2
- Change = the external event Transition = the internal
process
- Slide 3
- It isnt the changes that do you in, its the transitions. Change
is not the same as transition. Change is external, transition is
internal. -William Bridges Managing Transitions: Making the Most of
Change Transition: the human side of change
- Slide 4
- Change is situational: the new site, the new boss, the new team
roles, the new policy, the new process What is changing for
you?
- Slide 5
- Transition is the psychological three-step process people go
through to internalize and come to terms with a change.
- Slide 6
- Three Phases of Transition ENDINGS NEUTRAL ZONE NEW BEGINNINGS
Not yet begun Finished Time
- Slide 7
- People progress through transitions at different speeds ENDINGS
NEUTRAL ZONE NEW BEGINNINGS Not yet begun Finished Time
- Slide 8
- What people experience Absenteeism Complaints Anger
Forgetfulness WorriedConfused Frustrated Sad
- Slide 9
- Activity Reflect on a major change in your life: 1. As you made
this change in your life, what ended? security, turf, status,
influence, memberships, meaningful work, identity, control,
relationships, etc. 2. How did that make you feel? angry, scared,
lonely, excited, relieved, wondering 3. What helped (or might have
helped) to make the transition easier? (talk to someone, time,
information, knowing others were going through the same thing, )
What did you learn to avoid in the future? 4. What kind of outcome
did you have? What helped create a good outcome? What would you do
differently to avoid a bad outcome?
- Slide 10
- Communicate, Communicate, Communicate frequently and less
formally the good news and the bad acknowledge the emotional impact
caused by the change http://www.med.umich.edu/i/integration/
Communicating During Times of Change
- Slide 11
- Be open willing to share an honest expression of your own
personal experience with an "owner's" view, not a "victim's" view
of the circumstances listen and legitimize others' feelings and
reactions
- Slide 12
- Communicating During Times of Change Give support practice
skills for listening and understanding others' point of view work
together to create short term plans to address issues set up
regular ongoing ways of working together
- Slide 13
- Communicating During Times of Change Experiment hear/accept new
ideas from others. encourage experimentation and accept mistakes.
elicit ideas from others on how to help the change process.
- Slide 14
- Managing the Transitions What will you do to make this
transition a success?
- Slide 15
- Genuine beginnings begin within us, even when they are brought
to our attention by external opportunities. - William Bridges