Destination operations management

Post on 06-Apr-2016

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Transcript of Destination operations management

DESTINATION OPERATIONS MANAGEMENT

Operations management is about the management of the processes that produce or deliver goods and services.

Operations management decisions directly affect the size, shape, quantity, quality, price, profitability and speed of delivery of the output of travel, tourism and hospitality

organizations, whether at the luxury end of the market or a budget product or service.

Tourism Guests and visitors

Operations management functions in travel; tourism and hospitality include a wide range of activities, many of which are core to the experience of guests and visitors. In travel, tourism and hospitality.

Tourism and Hospitality A further consideration that can be included as a structural consideration

is that of business ownership within the sector. The balance between small, independent operators and large, chain-owned multiples within each of the travel, tourism and hospitality sectors shapes the way that the sector operates and how they organize their business.

Operating systems in travel

Most operating systems in travel, tourism and hospitality have an immediate and direct impact on the customer. This is the major distinction from their counterparts in the manufacturing sector.

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