Designing for Empathy

2015

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Is it all good for us?

Why empathy it’s important: #1 Google Glass Episode

Why empathy it’s important: #2 A “love” story

We are facing a crisis of empathySherry Turkle

- ability to understand and share the feelings of another - it’s crucial to understand the world around us, people,

cultures, behaviours, but mostly emotions.

em pa thy

“To understand others, we need to walk in their shoes”Roman Krznaric

Marina Abramovich

“Technology was invented for human beings to have more time for themselves but what happened is that

time is consumed by technology.”

Designing for EmpathyWe need to focus on

Human Emotion Centred Design

Learn itFeel it

Spread it

Learn it#1

Emotions Studies & empowering emotional intelligence

Feel itTo jump in other shoes

#2

Spread itTo trigger conversations

#3

Designing for Empathy means

#1 Continuous experiences across bits and atoms

Case: Virgin America and Nextdoor

Designing for Empathy means

#2 Integrating internet in the world around us

Case: Binoculars Google Tellart

Designing for Empathy means

#3 Reclaiming the art of conversation

Case: Uber

Designing for Empathy means

#4 Defining a new emotional dictionary focusing on

voice gestures signs

Case: Lapka and Facebook

Designing for Empathy means

#5 Building trust relationships

Case: Airbnb

So..

as reality is reacher than screens..

and the future of internet is out of screens, spread into the real world embedded in magic enchanted objects and

infrastructures

let’s fight this crisis of empathy by being present and designing real experiences into the real world