Designing and Building Culture at a Startup: Using the Four Ps framework

Post on 22-Nov-2014

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I gave this talk at an MIT alumni group focused on entrepreneurship. The premise was to introduce them to the unique issues startups face in developing a suitable and sustainable culture. I introduce a little framework I developed to help founders understand the key levers they can influence in creating and nurturing culture. This is an update to an earlier presentation I've given on the same topic. This version contains more of the academic underpinnings which I used to develop this framework, as well as included a case study.

Transcript of Designing and Building Culture at a Startup: Using the Four Ps framework

[ Using the ‘4Ps framework’ to help you ]

Rishi Dean rishi@rishidean.com www.rishidean.com

MIT Sloan Entrepreneurs Breakfast Club February 11, 2011

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Past   Present  

Foun

ding

 Te

am  

Employ

ee  /  

Cons

ultant

 

  Been  on  the  ground  floor  of  three  startups,  shaping  and  growing  them  

  Been  in  big  companies  and  little  ones,  and  involved  in  different  capacities  with  all  types  

  Seen  the  good,  the  bad,  and  the  ugly  

  Made  some  many  mistakes,  which  I’ll  share,  so  you  don’t  have  to  

Adv

isor  /  

Men

tor    

Timing  

Invo

lvem

ent  

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HP  

Facebook  

LinkedIn  

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*Burton,  M.  D.  (2001).  The  company  they  keep:  Founders'  models  for  organizing  new  firms  [Electronic  version].  In  C.  B.  Schoonhoven  &  E.  Romanelli  (Eds.),  The  entrepreneurship  dynamic  (pp.  13-­‐39).  Stanford:  Stanford  University  Press.  

Engineering   Work   Skills   Peer  /  cultural  

Commitment   Love   Fit   Peer  /  cultural  

Bureaucracy   Work   Skills   Formal  

Star   Work   Potential   Professional  

Autocracy   Money   Skills   Direct  

Attachment   Selection  Coordination  /  

Control  

*Burton,  M.  D.  (2001).  The  company  they  keep:  Founders'  models  for  organizing  new  firms  [Electronic  version].  In  C.  B.  Schoonhoven  &  E.  Romanelli  (Eds.),  The  entrepreneurship  dynamic  (pp.  13-­‐39).  Stanford:  Stanford  University  Press.  

Innovation   Enhancement   Marketer  

Engineering   ✔   ✔   ✔  

Commitment   ✔  

Bureaucracy   ✔   ✔  

Star   ✔   ✔  

Autocracy  

✔  

✔  

Cost  

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  Pink’s  motivating  factors  for  knowledge  workers:  

  Autonomy  

  Mastery  

  Purpose  

  [+  Camraderie]  

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  Keeping  regular  meetings  

  Celebrating  the  small  stuff  

  Remote  teams  

  Tough  hires  

  Tougher  fires  

  Personnel  issues  

  Winning  a  deal  

  …  

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  Culture  matters  a  lot,  and  just  doesn’t  happen  by  itself  

  Startup  culture  is  unique    Starting  from  zero  (it  just  doesn’t  happen)    Driven  by  few,  shaped  by  many    Lots  of  external  factors    Can’t  cut  &  paste  /  cherry  pick  –  must  fit  your  situation  

  Four  tools  of  culture  creation  (ensure  internal  consistency):  1.   Purpose:  what  you  value  2.   Patterns:  how  you  organize  key  levers  3.   People:  who  you  recruit  &  retain  4.   Process:  what  systems  you  build  

  Hard  to  build,  easy  to  break  

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  E-­‐mail:  rishi@rishidean.com    Blog:  rishidean.com    Twitter:  @rishidean