Post on 13-Apr-2017
Stefanie PankeUniversity of North Carolina at
Chapel HillAACE E-Learn 2016
November 18thWashington, DC
Design Thinking for Educational Resources:
Reimagining Instructional Design through Engaging
Participatory Approaches
SchedulePlease take five minutes to write down projects you have been working on during the past 2-6 weeks • Introduction• Wicked Problems• Design Thinking, Serious Play, Participatory Design• Creative Design Techniques - Examples• Workshop Planning• Evaluation
What’s on your plate right now?Please take five minutes to write down projects you have been working on during the past 2-6 weeks Please take five minutes to write down what’s on your plate – for example a current project you are working on.
Why is it tricky? – Recognizing wicked problemsPlease take five minutes to write down projects you have been working on during the past 2-6 weeks • No right or wrong solution: Problem resists traditional scientific and
engineering approaches.• Unclear boundaries, ill-formulated: Many parties are equally
equipped, interested or entitled to judge the solution • Value-driven: Judgments are likely to differ widely based on personal
or group interests and values. • Cascading effects: Implementation will generate waves of
consequences over an extended period of time
Why is it tricky? – Recognizing wicked problemsPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Traditional Model:
Wicked Problems:“The information needed to understand the problem depends upon one's idea for solving it” (Rittel & Webber, 1973, 161).
Problem Definition
(Analyzing)
Problem Solution
(Synthesizing)
“Tell me what success looks like”.
Why is it tricky? – 10 characteristicsPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Why is it tricky? - DiscussPlease take five minutes to write down projects you have been working on during the past 2-6 weeks How do you recognize wicked problems in your own work environment?
Share and discuss with you neighbor: What part of my work / my project has traits of wicked problems?
What’s the idea? Design ThinkingPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Design Thinking is problem solving method geared to overcome wicked problems. Characteristics• Transcend the immediate boundaries of the problem to ensure that the
right questions are being addressed• Analyze, synthesize, diverge, generate insights from different domains• Drawing, prototyping and storytelling (Brown, 2009)• Constraints as inspiration (Brown, 2009)• Not directed toward a technological "quick fix” but toward new integrations
of signs, things, actions, and environments (Buchanan, 1992)
What’s the idea? Design ThinkingPlease take five minutes to write down projects you have been working on during the past 2-6 weeks “Even on a cursory inspection,
just what design thinking is supposed to be is not well understood, either by the public or those who claim to practice it”.
Kimbell, 2011
What’s the idea? Design ThinkingPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
http://dschool.stanford.edu/dgift/
• 80 minute, interactive video with individual and partner activities
What’s the idea? Design ThinkingPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Plattner, Meiner & Leifel, 2011
Rules of Design Thinking • All design activity Is ultimately social in nature• Design thinkers must preserve ambiguity• All design is re-design.• Making ideas tangible always facilitates communication
What’s the idea? Design ThinkingPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Design Thinking is not the opposite of science or translated to ‘anything goes’.A ‘new’ solution is not automatically a good solution.
What’s the idea? Participatory DesignPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Participatory Design is an approach that involves the users of a product early on in the development process.Characteristics: • Paradigm shift from ‘users as subjects’ to ‘users as partners’• Based on participatory action research - empowermentBarriers:• Difficulties in organizing and expressing ideas • Difficulties in harmonizing implicit design goals• Difficulties in maintaining openness
What’s the idea? LEGO Serious PlayPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Lego Serious Play is a collaborative, creative method that uses Lego blocks and figures to develop scenarios for organizational development, conflict resolution or web design.Characteristics:• Strategic planning tools and systems• Improve group problem solving • Learning, listening and collaborating by making and creating• Building solutions and prototypes using bricks• Creating flow experience for participants
Creative Techniques: Examples & DemonstrationPlease take five minutes to write down projects you have been working on during the past 2-6 weeks • Interface
• Audience• Content • Priorities & Values • Categories• Navigation• Networks
Interface: Traffic LightPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Please note one feature per post-it.
I don’t like it, but it’s okay, I guess.
Hate this!!!!
This is cool, don’t get rid of it!
Interface: Key FeaturesPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Interface: Crazy 8Please take five minutes to write down projects you have been working on during the past 2-6 weeks • Crazy 8: Take a sheet of paper, fold, fold it again, and again, and again.• You have 5 minutes total to draw eight sketches, one in each panel. • Repeat.• Share if you wish.• Particularly useful for mobile interfaces,
progressions, key features, segments, details, flow.
Audience: PersonasPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Personas are fictional, yet data-driven, user biographies that allow design teams to relate to the users’ point of view instead of focusing on personal experiences and anecdotes.
Audience: PersonasPlease take five minutes to write down projects you have been working on during the past 2-6 weeks • Before the workshop: participants
email list of audiences• Aggregated list is reviewed in
workshop• Additional brainstorming• Groups work on personas• Completed personas are displayed
and ranked (voting)
Audience: Cognitive and Behavioral OutcomesPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Knowledge
Behavior
Attitudes
Skills
• Describe what learners will know and will be able to do after taking this course / using this resource. • Share / discuss /groupDuration: 30 minutes
Content: What’s on your plate?Please take five minutes to write down projects you have been working on during the past 2-6 weeks Please take five minutes to write down projects you have been working on during the past 2-6 weeks
Content: What’s on your plate?Please take five minutes to write down projects you have been working on during the past 2-6 weeks Please review your plate:
This thing I do is on the website
This thing I do is not the website, and it shouldn’t be
This thing I do is not the website, but people should know about it and find it there
Content: Structuring Content TypesPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Goal: Identify organizational output, recurring website elements• ‘Information Curators
describe the content using the building blocks provided• Add additional elements as
needed• Time: Approx. 25 minutes
ResultsPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
MockupsPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Balsamiq Mockups
CategoriesPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Status Quo: Multiple, Different, Overlapping Category Systems
Categories: Bottom-upPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Categories: Round 1Please take five minutes to write down projects you have been working on during the past 2-6 weeks • Form 5 Teams (1-2)• Each team categorizes 3 sites• Each team assigns 2 categories per resource.• Time: 5 Minutes!
Categories: Round 2Please take five minutes to write down projects you have been working on during the past 2-6 weeks • Switch sites between team• Assign 2 categories, only if needed• Change and edit as you see fit!• Time: 5 Minutes!
Categories: Review existing taxonomyPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Review Categories with posters, stickers
Categories: On the flyPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Participants shout
out categories, facilitator documents on mindmap
Categories: Results
Priorities and Values: Finding BalancePlease take five minutes to write down projects you have been working on during the past 2-6 weeks This is an approach for talking about and eventually resolving conflicting ideas and priorities in the design process. It forces stakeholders to see the virtue in opposing positions, and the merits of compromise.
Navigation: Museum Map FlyerPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Please think about the website as a museum. What are 10 things you want to point visitors to? (Really useful resources, interesting events, services, downloads, projects…)
12
34
5 6
7
8
910
Navigation: LEGO StructurePlease take five minutes to write down projects you have been working on during the past 2-6 weeks As a group, try to structure the main areas of the website.
Content Sections
Annotate
Networks: Spin your yarnPlease take five minutes to write down projects you have been working on during the past 2-6 weeks This is an activity designed to show the social capital of a network. It is a great way to start a conversation about organizational / team structure and how it should be reflected on a website.
Alternatives:• Throw the ball of yarn to someone you know. How do you
know this person?• Through the ball of yarn to a person with whom you have
something in common. What do you have in common?
Workshop PlanningPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Work on a workshop or meeting activity you want to do with your clients / your team. Warm-up Activity: Crazy 8• Take a sheet of paper, fold, fold it again, and again, and again.• You have 8 minutes total to sketch eight prompts/ slides / activities,
one in each panel.• Share with your partner, brief feedback and ideas (5 minutes).• Use 15 minutes to work on your concept.
Workshop Planning – StructurePlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Crazy 8: Take a sheet of paper, fold, fold it again, and again, and again.You have 5 minutes total to draw eight sketches, one in each panel.
Adapted from Sanders, Brandt & Binder, 2011
Workshop Planning – FeedbackPlease take five minutes to write down projects you have been working on during the past 2-6 weeks
Crazy 8: Take a sheet of paper, fold, fold it again, and again, and again.You have 5 minutes total to draw eight sketches, one in each panel.
Present your workshop or meeting activity to the group and receive feedback.• Be brief: 2 minutes each.
Problems, Pitfalls, ChallengesPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Let’s talk about all the things that can go wrong… and how to plan for it.
Here is what I heard; is that what you said? What else do you want me to know?
I am here for you, not vice versa. What should we do next?
We can do either … or … - what will help you most?
Let’s give it a try for 15 minutes.
Evaluation: Traffic LightPlease take five minutes to write down projects you have been working on during the past 2-6 weeks Please note one idea / concept per post-it.
I might try this in the future.
This is not useful for me.
I can definitely use this for….
Thank you!Please take five minutes to write down projects you have been working on during the past 2-6 weeks
Reader on Google Drive: https://goo.gl/jVHlMg
Slides on slideshare: http://www.slideshare.net/stefaniepanke/
Contact at panke@sog.unc.edu
Blog at http://blog.aace.org