Design for What Matters With Content Strategy

Post on 11-Aug-2014

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Designing for the web can be exhausting. Between arguing over which department gets to be on the homepage and explaining why a 47-page PDF won't work online, it's amazing we ever get anything designed at all. But it doesn't have to be that way. By learning more about content—and how to talk about it, plan for it, and deal with it online—you’ll stop going round and round with the same endless conversations, and start designing with focus, clarity, and substance instead.

Transcript of Design for What Matters With Content Strategy

DESIGN FOR WHAT MATTERS

www.flickr.com/photos/vfsdigitaldesign/6590371661

sara wachter-boettcher / how design / may 2014

with content strategy

Welcome to modern web design.

make us look formal AND fun!

www.flickr.com/photos/bevgoodwin/9482142313/

i’m important! put me on the

homepage!

me too!

no, me!

www.flickr.com/photos/puuikibeach/8564682770

we have our content ready.

just need to drop it in!

www.flickr.com/photos/karenhorton/3577837508

suddenly, print looks pretty good.

space limitations fixed versions certainty

space limitations fixed versions certainty

space limitations fixed versions certainty

space limitations fixed versions certainty

The web has upended design.

What’s left?

www.flickr.com/photos/27549109@N06/8452742700/

design for the medium.

Screen sizes?

Device types?

‘‘We need to shed the notion that we create layouts from a canvas in.

We need to flip it on its head, and create layouts from the content out.

— Mark Boulton,“A Richer Canvas”

Content is our medium.

Content strategy can guide you.

Content strategy creates clarity.

It’s about defining a purpose and a realistic plan for content. realistic

realistic

Use it to... • define the message • determine priorities • collaborate before

crunch time

MESSAGING PRIORITIZATION COLLABORATION

MESSAGING PRIORITIZATION COLLABORATION

‘‘Words are cheaper than comps. — Margot Bloomstein

At kickoff: Create a shared frame of reference.

the margot method

Who are we? What are we trying to communicate? How should we sound?

the message “mad lib”

What are our goals? Who is our audience? Why will they care? What should drive our decisions?

Outcomes trump opinions.

MESSAGING PRIORITIZATION COLLABORATION

www.flickr.com/photos/bevgoodwin/9482142313/

‘‘Large organizations endure their fair share of politics… It’s hard to navigate these mini turf wars, so tools like carousels are used as appeasers to keep everyone from beating the sh** out of each other.

— Brad Frost, “Carousels”

Strategy gives you tools for making tough choices.

Strategy makes it possible to say “no” during design.

the dot-vote decider

www.flickr.com/photos/jason_diceman/11678089443/

‘‘Before… wireframing, we can express our site’s information hierarchy in the simplest possible way: as a numbered list…

No matter what the homepage looks like—if it can correctly present this information, it will be a victory.

— Matt Griffin,“Responsive Comping”

What do we need? What can we cut? Where does this fit? What’s the hierarchy?

MESSAGING PRIORITIZATION COLLABORATION

www.flickr.com/photos/puuikibeach/8564682770

‘‘Content strategy: Avoiding the 11th-hour sh**storm problem.

— Karen McGrane

You can make launch less painful.

www.flickr.com/photos/west_point/5357124683

create a parallel process for content.

the rewrite workshop

How does this reflect our strategy (or not)? What would need to change to make this on message? Where do I start?

the divide-and-conquer

Which jobs need to be done? Who is responsible? How important are they to the project?

www.flickr.com/photos/clam113/2666711074

start with a team sport.

www.flickr.com/photos/dandelion-tree/4525221446

keep everyone active.

Activities help... • focus the team • encourage decisions • make the work feel

achievable

www.flickr.com/photos/merlym/3512356738/

BUT I’M A DESIGNER!

Content strategist

Content strategy

Bring your design skills to content problems.

www.flickr.com/photos/101018579@N06/12068350556

WHAT’S IN THE FRAME?

focal points branding feeling action

But there’s another side, too.

subject matter internal resources workflows maintenance

www.flickr.com/photos/paulmannix/261313412

you can be the bridge.

www.flickr.com/photos/paulmannix/261313412

what we need to sustain

what we need for launch

change can be disorienting.

www.flickr.com/photos/adactio/12674602864/

www.flickr.com/photos/visualsensory/6849199972

content strategy helps us focus.

Flickr images used via Creative Commons Attribution license unless otherwise noted. Illustrations by Eva-Lotta Lamm. Used with permission.

sarawb.com // @sara_ann_marie

thank you,

BOSTON