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BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC

Design for Enterprise Delight

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Enterprise tools are rubbish

Redefining enterprise software

Enterprise design challenges

Busting common myths

Redefining enterprise software

What is enterprise software?

Purposed-designed computer software used in the furtherance of the needs and objectives of the organization... as opposed to the

individual.W I K I P E D I A

”

“

Enterprise software is a scalable tool used by ordinary people to get their primary job done.T H I S G U Y

”

“

The consumerization of I.T.

The consumerization of enterprise software

But we still have a way to go…

Redefining enterprise software

Enterprise design challenges

Busting common myths

Enterprise design challenges

#1 Scaling the design

Assignee field typeahead

Salmon swimming upstreamSalmon swimming upstream

Salmon swimming upstream

Manage Boards

1,475Add-ons in the Marketplace

Extensibility for add-ons

#2 Accessibility

What seats are available?

What seats are available?

Contrast ratio 3:1 for AA compliance

New system notifications

#3 Long shelf life

6%7%

Windows XP24.8% Windows 7

51.2%

Windows 7Windows XPWindows 8.1Windows 8Mac OS X 10.9Windows VistaLinuxOther

Desktop OS market share July 2014

Redefining enterprise software

Enterprise design challenges

Busting common myths

Busting common myths

I am a nice guy, but I am a grumpy designer.

Enterprise users don’t expect the software they use at work to be designed well.

Myth #1

People are more productive with better designed software.

Fact #1

source: trust me

Enterprise software has to be complex and utilitarian.

Myth #2

Enterprise software can be human and easy to use.

Fact #2

HipChat empty state

ADG writing style

Illustrations

If I add more features I’ll sell more software.

Myth #3

Ease of use enhances experience more than features.

Fact #3

vs

vs

vs

In summary

Be human in your design

Design for scale

It’s not all about features

Thank you!

BENJAMIN HUMPHREY • DESIGNER • ATLASSIAN • @HUMPHREYBC

design.atlassian.com