$95 PRICE POINT

World-class CUSTOMER SERVICE

Buy a Pair, Give a Pair

Over 50% WORD OF MOUTH

Net promoter score THE LIKELIHOOD OF CUSTOMERS TO REFER A COMPANY TO

FRIENDS, RELATIVES, OR COLLEAGUES 91%

83%

76% 71%

66%

56%

31%

Zappos* Amazon Apple Nordstrom Google Facebook WARBY PARKER   *Zappos NPS from 2009.

All other companies from 2012.

How can we use social media to enhance the shopping experience?

FACEBOOK

TWITTER

INSTAGRAM

YOUTUBE

PINTEREST

TUMBLR