Post on 13-Dec-2015
Decision Makers Round Table: Surviving the Economic
DownturnDaryl Tilley
Director of IT ServicesIngham Intermediate School District
dtilley@inghamisd.org
Sponsored by MACUL SIGTech
Low Hanging Fruit
• Managed Print Services Leverage “free” vendor consolidation studies
• Reduce Desktop Costs Energy policy Adjusted replacement schedule Refurbished computers Alternatives
• nComputing• iPads and Androids
More Low Hanging Fruit
• Consolidated Purchasing Hardware, software, and services
• Free and Open Source Software/Systems Asterisk, Google Apps, OpenOffice, etc
• Offshoring Services to the “Cloud” Google Apps, Office 365 (aka Live@Edu)
• Get Affordable Help Free/paid internships Shared personnel or services
Even More Low Hanging Fruit
• Leverage Shared Intelligence What are your neighbors doing? What is your ISD doing? What can you do together? State TechC List
• Standards vs. Suites
• Other Ideas?
More Challenging Harvesting
• Managed Network Services
• Server Virtualization
• Shared Storage
• Data Center Consolidation
• Desktop and Application Virtualization
• Other Ideas?
Leveraging Existing Resources
• What can you do with: Your ISD/ESA and/or REMC Neighboring schools Other agencies
• Government• Local business• Higher Ed
Vendors
• Other Ideas?
Maximizing Resources
• Bartering Your expertise and services for those you need
• Shared Internship Offload the overhead
• Shared Staffing Suggest a partial cut over a full FTE
• Pool Capital Look for ad hoc chances to combine resources
• Other Ideas?
Optimizing Resources
• Managed Systems and Methodologies ITIL, CMM, MIOM Use a methodology or hybrid structure
• Procedures Documented, repeatable processes
• Policies Clearly defined, board supported policies
• Host a Technology Services Audit
• Other Ideas?
Do I Add Value?
• Ask Yourself Two Questions What is your organizations core business? How do/can I add value to our mission and
vision?
• Enhance Your Existing Value Create an SLA and use to: Leverage Your Work Order System
• Customer satisfaction surveys• Workload metrics
Adding Value
• Create/Support Project Selection Criteria Use to make data based decision on initiatives Use to inform as to the value and outcomes
• Apply Criteria to Ongoing Work Check progress and outcomes Strategic abandonment
• Project Management
• Process Engineering
Adding Value
• ROI Cost of project years 1-x vs. current costs or
anticipated income
• VOI Measure non-fiscal impact
• CBA
• TCO Up front plus ongoing costs
• Other?
Adding Value
• It’s All About the Data MiSchoolData, RDI, RtI, MiBLSI, TSDL, … Data driven decisions and accountability are the
new norm Take the time to understand “Why”
• Share Your Own Metrics Work Order system loads and surveys Projects and timelines SLA
Value Proposition
• Support data analysis with tools and expertise
• Get involved in the curriculum conversation
• When the big ticket savings are exhausted, look for a higher volume of small savings
• Focus on outcomes and accountability
• Market what you do
• Offload what you can
• Pick the low hanging fruit
• Stretch yourself into the value adds