Post on 23-Jan-2016
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Decision Criteria for VoIP
Christine MoeCommon Solutions Group
January 5, 2005
Remember when phones were simple?
Dials were added and styles changed, but they were still black…
Then came push buttons and color…
Every generation learned to use them at an early age…
Then things started to get complex
It’s just a phone!
How hard can it be?
Decision Criteria for VoIP
Motivation How much risk is appropriate When reality strikes Choosing your VoIP system Total cost of ownership
Motivation
Strategic vs tactical decision Size and shape of campuses State of current infrastructure Role of emerging technologies
Risk
Human element Service expectation Public safety Due diligence
Reality Strikes
Vendors set overly ambitious expectations for new technology
Gartner Hype Curve Applies to VoIP
Estimate of where Stanford is today
More Reality
Universities as a vertical market
Do it or do it right Staffing Service expectations Campus readiness Not-so-hidden costs
The Good Closets…Capable of servicing the growth, security, & networkingissues at Stanford for the next 7 years
Good lighting and A/CBackboard space for growth
Rack space for growthProper groundingPower protection
Capable of servicing the growth, security, & networkingissues at Stanford for the next 7 years
More Good Closets…
Not capable of servicing the growth, security, & networkingissues at Stanford for the next 7 years
Difficult to work with, open to environmentNo backboard space for growth
Little rack space for growthNo grounding
No power protection
The Bad…The Bad…
Closets that can notexpand and will not support new technologies
The Truly Ugly! The Truly Ugly!
Choosing Your VoIP System?
Buy, lease, or outsource Reliability/Scalability Features/Function Industry standards Regulatory issues Integration with other
systems
Total Cost of Ownership
On premises PBX or Centrex? Where do you converge
services? Beyond the “call server”
purchase Service expectations Reuse/Refresh Ongoing support Cost of NOT deciding
Summary
Timing consideration for VoIP installations will most probably be when, not if
Nothing takes the place of due diligence
Many types of coin Many, many solutions Don’t drink the marketing
Kool-Aid