Post on 30-Dec-2015
description
Dave BarringerVP, Member Relations
Goodwill Industries International
Understanding
Goodwill Industries International
A Network, A Family, A Brand
Goodwill Industries today -
$2.5 Billion in Revenues
171 Local Goodwill agencies in North America
Presence in 20-plus other countries
More than 1,200 stores
-Only 5 percent of income is Fund Raising
-We collect more than 1 Billion Pounds of textile
goods per year
-About 55% (more than $1.5 Billion) from Retail of
used goods
-Government and business contracts, fees for services
-Assigned Goodwill territory – critical success factor!
The Goodwill Business Model at a Glance -
Job Training and Career Services for:People with Disabilities
Disadvantaged Populations:
Immigrants/No English
Little or No Education
Ex-Offenders
Seniors, Youth
Little or no Work History
Welfare History
But Here is What We Really Do…
Goodwill helps a person find a good job every
52 Seconds of every business day.
Humble Beginnings…
Methodist Church Structure,Sharing Early Steps toward Formal
Structure
Lasting Principles
Local Accountability, Leadership
Assigned Territory from GII
A “Delegate Assembly” Governance
Autonomy is a Double-Edged Sword but essential to success
The “National Board” must represent Members
Even “no-option dues” must prove value – ask any former CEO!
National Office vs. Member Services Center concepts
Everyone has a vital role to play in a Membership organization:
a. Best – and worst – practice sharing
b. Brand responsibility
c. Representing the group to Congress, media, etc.
d. Collaboration is vital across territories
What about dues?
a. How much?
b. How figured?
c. Tough choices – who decides?
d. Collection problems, consequences
Other important parts of the puzzle:
a. Member Agreement
b. By-laws
c. Conference of Executives – training, fellowship
After a Century, What Would We Do Different?
a. Not as many members
b. Better alignment of mission and brand identity
c. Insist earlier on common brand usage