Post on 28-Mar-2015
DATE 2006
Aetna Rx Home Delivery®
An enhanced website for Aetna members
www.aetna.com/aetnarxhomedelivery
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DATE 2006
Comparison: Old & New Aetna Rx Home Delivery websites vs. Medco
SITE FUNCTIONALITY Old New Medco
Mail order integration with health insurers secure member portal - One I D & Password (For Aetna = Aetna
Navigator) Y
Navigation Simplicity Y Y
Ability to Order a New Prescription Y Y
Ability to Transf er a Prescription to ARxHD Y Y
Ability to Refi ll a Prescription Y Y Y
Ability to Renew a Prescription with Zero Refi lls lef t Y Y
Provide Point and Click Ordering ( reduce data entry ) Y Y Y
Access to Order Status ( ensure proper level of detail - Out of Stock, Contacted doctor, etc.) Y Y Y
Access to Order History ( ensure proper level of detail - cost inf ormation, date shipped etc.) Y Y Y
Access to Claim History ( ensure proper level of detail ) Y Y
Access to Patient Profi le ( Update capability ) Y Y Y
Ability to Price a Drug ( display prices within ordering process & outside of ordering process ) Y Y
Ability to compare Brand & Generic prices Y Y
Ability to Display Generic equivalents, show savings opportunities and inf orm member of steps to switch Y
Ability to price compare retail and mail order copays Y Y
Ability to submit Service I nquiries to ARxHD Y Y Y
Ability to Ask a Pharmacist questions Y Y
Ability to Print and/ or Order Envelopes and Mail order f orms Y Y Y
Ability to access Health & Medical I nf ormation Y Y
Provide Order Confi rmation E-mails Phase 2 Y
Provide Refi ll Reminder E-mails Y
Provide a Frequently Asked Questions section Y Y
Provide a Forms Areas ( Order f orms, Privacy Forms, Program f orms, Monthly Statements etc. ) Y Y
Ability to order prescriptions f or more than one f amily member on a single account/ order Y
Ability to order non-prescription items Y
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Overview - Improvements
Integration with Aetna NavigatorTM
(subscribers only) – Single registration process for both sites
– Single username and password for both websites
– Ability to navigate between sites without logging in/out.
– “One Stop” access to: Pharmacy and medical claims Benefits summary Price-a-Drug tool Drug Information and interactions tool
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Overview – Improvements
New ordering functionality– New prescriptions online
– Transfer prescriptions online
– “Point and click” refills
– Shopping Cart functionality
Detailed order tracking and history
Expanded member profile
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Who can use the website?
Primary members or dependents that have an Aetna pharmacy benefit with mail-order
Members from plans that have been transitioned from the old Pharmacare dispensing (in the Kansas City pharmacy) system to the new Oracle dispensing system
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Registration
Primary members and dependents can register for their own accounts on the website
Simultaneous registration with Aetna NavigatorTM and Aetna Rx Home Delivery for primary members
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Registration
Primary Members - Navigator Users 1. Log into Aetna NavigatorTM
2. Click “Pharmacy Benefits” link
3. Click “Order prescriptions or check order status online” link in the gray box at top of page
– The member will be automatically registered and is taken directly to the secure home page of Aetna Rx Home Delivery
– In the future, member can access Aetna Rx Home Delivery via NavigatorTM or by going directly to the Aetna Rx Home Delivery web site and logging in
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Registration
Primary Members - Non-Navigator Users
1. Go to either Aetna NavigatorTM or Aetna Rx Home Delivery login pages
2. Click on the “Register” link for Primary Members
3. Complete the registration screens
– Once registration is complete, member can access NavigatorTM and Aetna Rx Home Delivery using the same user name and password
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Registration
Dependents1. Go to the Aetna Rx Home Delivery login page
2. Click on the “Register” link for Dependents
3. Complete the two registration screens
– Once registration is complete, dependents can go directly to the Aetna Rx Home Delivery site and login
– Since Aetna NavigatorTM is only available to primary members, dependents may only use the Aetna Rx Home Delivery website
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Getting There
Once a member has access to the new website, they may get there by:
– Going directly to www.aetna.com/aetnarxhomedelivery and logging in
– Logging into Aetna NavigatorTM , going to the Pharmacy Benefits Summary page and clicking the Order prescriptions or check order status online link
– Going to the old website, attempting to log in with old username and password and then being redirected to the new site
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Getting There
Going directly to the website:
1. Type in www.aetna.com/aetnarxhomedelivery on web browser
2. Enter username and password in the orange box to the right of the page to login
3. Arrive at the home page
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Login Box
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Aetna Rx Home Delivery home page
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Getting There (cont…)
Coming from Aetna NavigatorTM :1. Go to the Aetna NavigatorTM login page
2. Enter username and password to login to the website
3. Click the “Pharmacy Benefits” tab in the “Related Shortcuts” section to the left of the page
4. Click the “Order prescriptions or check order status online” link in the gray box toward the top of the Pharmacy Benefits Summary page
DATE 2006Login Box
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Shortcut to Pharmacy Benefits Summary
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Link to Aetna Rx Home Delivery home page
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Aetna Rx Home Delivery home page
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Getting There (cont…)
Redirection from old website:1. Go to the old login page
2. Enter old username and password to login to the old website
3. Redirection page is shown to member with information about the new website
4. Click the “Take me to the new website” button
5. Arrive at the login page of the new website
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Click to Login
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Login Box
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Click to go to new web site
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Registration Links
Login Box
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Aetna Rx Home Delivery home page
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The Home Page
Basic Functions – Found in top navigation bar and in center of page
– Home
– Order New Rx
– Transfer Rx
– View Orders
– Member Profile
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The Home Page (cont…)
Related Shortcuts Change Password
Member can change password and view login and password tips
Contact Us
Members can send questions and comments directly to Aetna Rx Home Delivery
Video: Aetna Rx Home Delivery
Tutorial on the basic website functions
Help/FAQs
Index of frequently asked questions
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The Home Page (cont…)
Top right of the page Site Map
Listing of all pages on the site
Contact Us
Members can send questions and comments directly to Aetna Rx Home Delivery
Log Out
Allows member to leave secure session
Shopping Cart
Shows items that member has added to shopping cart (if any)
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The Home Page (cont…)
Other Home Page Links (bottom / center of page): Brochures and Order Forms
Secure page within Aetna Rx Home Delivery site
Drug Interactions Tool
Opens the tool, located on Aetna Pharmacy.com, in a separate window
Find Drug Information
Opens the tool, located on Aetna Pharmacy.com, in a separate window
Prescription Drug Costs
Opens the Price-A-Drug tool in a separate window
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Ordering Functionality
Order New Rx
Refill Rx
Transfer Rx
Shopping Cart
Checkout
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Ordering Functionality (cont…)
Order new Rx– Hard copies not required, Aetna Rx Home
Delivery will contact the doctor to obtain Rx*
– Members who have never used Aetna Rx Home Delivery can place their first order online without mailing an order form
– Members can place orders for both themselves and family members
*Rx must have been approved by the doctor prior to member submitting order
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Order new
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Ordering Functionality (cont…)
Refill Rx– Quick and easy “Point and click”
functionality
– Prescriptions are categorized based upon last fill date
Members can order prescriptions that are eligible to fill “today”
Members can view prescriptions that are going to be available to order “in the future”
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Ordering Functionality (cont…)
Refill Rx – Refill by prescription number
– Useful when a member wishes to order for a family member but does not see the Rx on the refill screen
– Generates a “blind” order, masking the Rx name and doctor name throughout the order
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Ordering Functionality (cont…)
Transfer Rx– Member can use this function to transfer active
Rx’s from their local pharmacy to Aetna Rx Home Delivery
– Hard copies not required, Aetna Rx Home Delivery will contact the pharmacy and/ or doctor to obtain Rx
– Members who have never used Aetna Rx Home Delivery can place their first order online without mailing an order form
– Members can place orders for both themselves and family members
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transfer1
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transfer2
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Ordering Functionality (cont…)
Shopping Cart– New, refill and transfer Rx’s for multiple
family members can be included on the same order
– Prescriptions can be added or removed at any time
– When all prescriptions have been added to the Shopping Cart, the member can click the “Checkout” button to complete the order
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Checkout
Simple, intuitive, step-by-step process
Ability to edit and add information throughout checkout
Information is captured and saved to Member Profile for use on future orders
Using information from the Member Profile section, members can quickly “click their way” through checkout
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Order Tracking
Search by date, order number or view all orders in past 2 years
Real-time order status
Ability to track at order-level and the prescription-level
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Order Tracking (cont…)
View Orders Page– View by Order Number
– View by Order Date range
– View all orders placed in the past two years
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Order Tracking (cont…)
Order History Page– Order Number
hyperlinks to prescription-level detail of each order
– Order Date date that order was placed
– Order Status Shipped, In Process, etc…
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Order Tracking (cont…)
Order Details Page– Rx Name
– Rx Number
– Patient Name
– Date first Available For Refill
– Date Shipped (if applicable)
– Refills Remaining
– Order Status
– Option to print the page
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Member Profile
Information in this section can either be entered by the member by accessing the profile or captured during the checkout process.
Storing this information streamlines the ordering process by allowing the member to click through the checkout
Information is stored on Aetna’s secure servers
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Member Profile (cont…)
Members can update and maintain:– Contact Information
– Address (primary/alternate)
– Credit Card (primary/alternate)
– Doctor Information
– Health Information
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Member Profile (cont…)
Personal Information– First name
– Last name
– Date of birth
– Gender
– Information fed from Aetna Source Systems
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Member Profile (cont…)
Contact Information– E-Mail
– Home phone
– Alternate phone
– Desired method of contact Information collected for future
outreach programs (e.g. refill reminder)
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Member Profile (cont…)
Address– Member can maintain both
primary and alternate addresses on file
– Primary address defaults to Aetna sources systems data and cannot be changed via the website
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Member Profile (cont…)
Credit or Debit Card– Member can maintain both
primary and alternate cards on file
– Credit cards, traditional debit cards and Aetna FSA debit cards can be stored and used to order
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Member Profile (cont…)
Doctor Information– Ability to store prescribing doctor,
phone number and fax number (if available)
– Allows member to select from this list of doctors when ordering new prescriptions in the future
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