Dale Carnegie Training

Personal Leadership

®

ISO-405-PD-EV-1001-V1.0

Regional AAHAM Meeting

Sponsored by the Keystone and Philadelphia Chapters of AAHAM

Today’s Business Reality

More...

Better...

Faster...

With Less!

What Makes for a What Makes for a Successful Leader?Successful Leader?

• When you think about successful Leaders you know, what attributes

about them come to mind immediately?

• Please write 3-5 attributes

Triangle of SuccessTriangle of Success

Attitude

AttitudeSkills

Skills

KnowledgeKnowledge

85%85%

15%15%

Communication skills

Leadership

Job knowledge

People Skills Flexible

Team player

Integrity

Strong work ethic

Industry knowledge

Technical skills

Courage

Humor

Analytical skills

Leadership

Leadership is creating environments that influence others to achieve group

goals

People support a world they help create

Management

Management is the creation, implementation and monitoring of

processes

People support a process that helps them succeed

Interactive Communication

Sender Receiver

Message

Feedback

Relationship

Filter Filter

FilterFilter

Levels of Listening

Empathetic

Selective

Attentive

Pretend

IgnoreLi

sten

ing

The 4 Problem Solving Questions

11 What is the problem?

22 What are the causes of the problem?

33What are the possible solutions?

44 What is the best solution?

Connect with Others

Genuine InterestGenuine Interest

HelpfulnessHelpfulness

UnderstandingUnderstanding

RespectRespect

Feedforward

5Thank

3

Describe2

Pick one behavior1

44

Feedforward

Feedforward

FocusFocus

Ask for two suggestions for the future

Ask for two suggestions for the future

Connect with Others

1. Don’t criticize, condemn, or complain.

2. Give honest, sincere appreciation.

3. Arouse in the other person an eager want.

4. Become genuinely interested in the other person.

5. Smile.

Connect with Others

6. Remember that a person’s name is, to that person, the sweetest and most important sound in any language.

7. Be a good listener. Encourage others to talk about themselves.

8. Talk in terms of the other person’s interests.

9. Make the other person feel important, and do it sincerely.

“Innerview” Perspectives

PurposesPurposes

ResultsResults

ConversationBuilding

CommonGround

Networking

Common Needs & Opportunities

TrustBuilding

Common Values

The “Innerview” Process

Discuss w/ Your Partner:

1. 2 most useful ideas today

2. What action steps will you take to become a stronger Leader?

Leadership Action Plan

Dale Carnegie Training

Personal Leadership

®

ISO-405-PD-EV-1001-V1.0

Regional AAHAM Meeting

Sponsored by the Keystone and Philadelphia Chapters of AAHAM