Wellington County Library

Using 2-way radios to enhance customer service

Five Carnegie BranchesHarriston

Mount Forest Palmerston

EloraFergus

Mount Forest Branch

Mount Forest Branch

Programming

Harriston Branch

Harriston Branch - Addition

Coaching

Safety

• Easy to call for assistance• Identify where staff are• Communicate next steps• Share important information

Radios enhance customer service by:

• Making communication between staff members easy

• Maintaining a connection with library users• Reallocating staff in response to customers’

needs• Allowing unique coaching opportunities• Contributing to a safe environment