Post on 30-Nov-2014
description
Cross-culture Communication
Paper Structure
• Abstract (in your material)• Keywords (nonverbal conflicts
tips)• Introduction• Main part
– Basic Strategy– Nonverbal– Conflicts– Ten Tips Summary
Paper Structure
• Conclusion• Acknowledgement
(roommate)• Reference
• [1]. MLA Style Citation:Payne, Neil "Ten Tips for Cross Cultural Communication.“
18 Sep. 2004. EzineArticles.com. 3 May 2009
• [2]. APA Style Citation: Payne, N. (2004, September 18). Ten Tips for Cross Cultural Communication. Retrieved May 3, 2009, from http://ezinearticles.com
Main part
Basic Strategy Nonverbal Conflicts Ten tips
Basic Strategy
• Understand the potential problems of cross-cultural communication.
• Adjust one’s behavior appropriately
• Intermediaries who are familiar with both cultures.
• Stop, Listen, and Think
R
Nonverbal Communication
• Expressions (Micro)
• Gestures (Subconscious)
R
Micro Expression
Micro Expression
Micro Expression
Micro Expression
Micro Expression
Micro Expression
R
Subconscious Gestures
1. Who are more likely to give thumbs up?
A. WinnersB. Losers C. Waiters
2. Who are more likely to wring their hands?
A. Worried people.
B. Bored people.C. Tired people.
3. Who are more likely to clench their fists.
A. People who are upset.
B. People who are cold.
C. People who are anxious.
R
1. Match the appropriate gesture with
what someone says?
1. Raise one’s hand.2. Wink at someone.3. Wave one’s hand.4. Thumb a ride.
5. Hang one’s head.
a. “I feel so ashamed”b. “Present”c. “My car broke down”d. “Have a good trip!”e. “I’m not really
serious”f. “Don’t ever do that
again”g. “Agreed”
R
1. What is your own interpretation of George
Bush’s gestures?
R
Solving Conflicts
• Probing for the culture dimension
• Learning about other culture• Altering practices and
procedures
R
Ten Tips
• Slow Down
English--- not mean speak at normal speed.
Speak clearly and ensure your
pronunciation is intelligible.
Ten Tips
• Separate Questions
Avoid double questions
“Do you want to carry on or shall we stop here?”
Ten Tips
• Avoid Negative Questions
In English ‘yes’ ---- affirmative ‘no’ ---- negative.
In other cultures ‘yes’ or ‘no’ questioner is right or
wrong.
Ten Tips
• Take Turns to Talk
Ten Tips
• Write it Down
A billion USA 1,000,000,000,000 UK 1,000,000,000.
Ten Tips
• Be Supportive
Encouragement to those with weak English
Gives them confidence, support and a trust in you.
Ten Tips
• Check Meaning
Be an active listener.
Summarize what has been said in order to verify it.
Ten Tips
• Avoid Slang
PFO ?
Ten Tips
• Avoid Slang
PFO perfluorooctanesulphonate ( 全氟辛烷磺酸盐 )
Ten Tips
• Watch the Humour
Professionalism and protocol are constantly observed.
When using humor think whether it will be understood in the other culture.
Ten Tips
• Maintain Etiquette
Do some research on the target culture.
Conclusion
• What is cross – culture communication?
Conclusion
• Dealing with people from other cultures in a proper way
• Minimizes Misunderstandings
• Maximizes your Knowledge Potential
Thank you !