Critical Analysis - Operations of Tui Travel and the CentralCatering Facilities of Emirates Airline in Heathrow AirportOperational management is a crucial functional activity that directs a

process whereby resources flows in a defined fashion and controlled in amanner that adds value through the policies communicated by

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Abstract

Business planning and operation management are the most vital functions in the intense

competitive scenario in tours and travel industry (Kumar & Suresh, 2009). It’s imperative to

manage the operations of companies irrespective of its size and industry needs, systematic

planning since inception, along with regular analysis of its performance with industry

requirements. It has gone way beyond the requirement of maintaining sustainability, but has

become crucial with respect to security, safety concerns along with regulations and meeting

customer expectations.

The report is going to discuss and analyze the operations activities of three giant companies

of tourism and travel industry, i.e. Heathrow Airport, Tui Travel and Catering Facilities of

Emirates Airline in Dubai.