Post on 27-Mar-2015
Creating the NOW Attitude “Our Iceberg is Melting” Model
Prepared by:James J. Messina, Ph.D.
Handling the Unexpected “Our Iceberg is Melting” model
Importance of sense of urgency Ways to instill the sense of urgency Obstacles of complacency
“Our Iceberg Is Melting”
A story about an iceberg colony whose future is uncertain
“Our Iceberg Is Melting”
Fred finds problem and needs to instill sense of urgency
“Our Iceberg Is Melting”
Fred needs to inform colony of potential problem and possible solutions
“Our Iceberg Is Melting”
Fred seeks help of others to overcome complacency of the group
NoNo
The 80-20 Principle
20 % Doers vs. 80 % Non-doers (NoNo) Doers
Responsible for the survival of life Must always face negative criticisms of non-
doers Non-doers (NoNo)
Complacent, comfortable & stubborn Usually the ones to point the finger of blame
first – “Why me?”, “It’s not fair.” or “It won’t work.”
Need to move more people into the Doers
Major Obstacles of Complacency
The absence of a major crisis
Too many visible resources Low standards of
performance Organizational structure
that focuses employees on narrow functional goals
Internal measurements that focus on the wrong performance indexes
More Major Obstacles of Complacency
Lack of sufficient performance feedback from external sources
Kill the messenger culture
Human nature of denial
Too much happy talk from upper management
Instilling the Sense of Urgency
How do YOU put the wheel in motion?
How do YOU get the NOW attitude?
YOU MUST DISRUPT THE STATUS QUO MENTALITY
How to disrupt the Status Quo
Create a Crisis Eliminate examples of
excess Set revenue, productivity &
customer satisfaction so high that they can not be meet by present business practice
Increase department’s responsibility for overall business performance
Send more data about customer satisfaction to employees
More on: How to disrupt the Status Quo Insist on confronting unsatisfied
relationships immediately Use consultants in manager meetings to
drive honest discussions & use of more relevant data
Stop happy talk when not appropriate Bombard people with information on future
opportunities/rewards & organization’s current inability to pursue those opportunities
“The achievement of excellence can only occur if the organization
promotes a culture of creative dissatisfaction.”
-
Lawrence Miller
Do YOU Have What it Takes to Create the “NOW” Attitude ?
Eight Step Process to Successful Change by John Kotter
Set the Stage1. Create a sense of Urgency2. Pull together the guiding teamDecide What to Do3. Develop the change vision and strategy
Eight Step Process to Successful Change by John Kotter
Make it Happen4. Communicate for Understanding and Buy in5. Empower others to act6. Produce short-term wins7. Don’t let upMake it Stick8. Create a new culture
Summary• Why is it important for
YOU to have a sense of urgency in the face of change?
• What are the obstacles that can stop YOU in the process of change?
• Do YOU understand the ways to instill the sense of urgency?
References John P. Kotter and Holger Rathgeber (2005).
Our Iceberg is Melting: Changing and Suceeding Under Any Conditions. New York: St. Martin’s Press.
John P. Kotter (1996). Leading Change. Boston: Harvard Business School Press.
John P. Kotter and Dan S. Cohen (2002). The Heart of Change: Real-Life Stories of How People Change Their Organizations. Boston: Harvard Business School Press.
Our Iceberg is Melting website: http://www.ouricebergismelting.com/